Amber Roberts
Hostess
Plano,TX
Summary
Volunteer work:
senior living home 2010-2012
-provided food and social services
-helped plan and direct celebratory events
Upper Room Dallas church 2017-2019
-helped organize logistics of events
-provided a warm environment for newcomers and regulars
-took on a leadership role
-helped navigate building for newcomers
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Customer Service Representative
Front Burner Restaurants
Plano, Texas
10.2017 - Current
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Main trainer of all other hosts after me.
- Worked through pandemic and shortage of staff.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Used cash registers and credit card machines to cash out customers.
Barista/concessionist
Cinemark Theaters
Plano, Texas
09.2014 - 10.2017
- Maintained quality safe handling procedures for concessions purchased.
- Maintained cleanliness of concession area, box office, lobbies, auditoriums, and restrooms.
- Tabulated food and beverage orders quickly so guests avoided delays in seating.
- Provided engaging, hospitable service to guests in theater.
- Mentored new employees to provide training on proper execution of job responsibilities.
- Enhanced transactions with thoughtful suggestions and upselling opportunities of loyalty cards and concession items to impact revenue.
- Consistently provided friendly service to promote better customer engagement.
- Monitored inventory and notified management of deficiencies or shortages.
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Responded to customer complaints to help resolve issues.
Education
GED -
Newman Smith High School
Carrollton 08.2010 - 06.2014
Associate of Arts - Music/Psychology
Collin College
Plano, TX 08.2016 - Current
Skills
Complaint resolution
Sales expertise and staying up to date with new features
Staff education and training
Management and team support
Positive and dependent team member
Completes tasks diligently and thoroughly
Coachable
Timeline
Customer Service Representative
Front Burner Restaurants
10.2017 - Current
Associate of Arts - Music/Psychology
Collin College
08.2016 - Current
Barista/concessionist
Cinemark Theaters
09.2014 - 10.2017
GED -
Newman Smith High School
08.2010 - 06.2014