AMBER RODRIGUEZ
Fontana,CA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
14
14
years of professional experience
Work History
BEERTENDER
Arrow Lodge Brewing
Covina, US
08.2019 - Current
- Checked customer identification to verify age requirements for alcohol purchases.
- Monitored guest consumption levels closely while intervening appropriately when necessary.
- Developed strong knowledge of beer varieties and their associated ingredients.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Performed opening and closing duties such as setting up the bar station and cleaning up after shift end.
- Developed strong working relationships with customers and staff.
- Supported other bartenders in ensuring timely delivery of drinks to guests.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
ASSOCIATE TRAINER
Panera Bread
Whitter
06.2017 - 11.2021
- Trained up to 2 new employees per month on procedures such as production, QC and cleaning methods
- Coached new employees on administrative procedures, company policies and performance standards
- Demonstrated correct procedures and compliance with standards at all times
- Conducted assessments of employee understanding and performance to identify areas for improvement and support ongoing development.
SHIFT SUPERVISOR
Panera Bread
Whitter, US
11.2018 - 08.2019
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Developed strategies to increase efficiency and productivity during shift changes.
- Prepared complete and accurate log turnover for relieving shift supervisor.
- Developed strategies that streamlined shift changes, enhancing operational flow.
- Improved operational procedures that optimized resource use while managing labor costs and minimizing waste.
- Prepared complete and accurate log turnover for relieving shift supervisor.
- Forecasted budget metrics to inform supply chain and resource allocation strategies.
- Prepared end-of-shift reports that provided management with insights for decision-making.
- Excelled in every store position and regularly backed up the staff.
CASHIER
Carl's Jr. Restaurants LLC
Los Angeles
07.2012 - 08.2014
- Handled cash, counted change, and organized cash register for efficient transactions.
- Answered customer questions regarding merchandise and pricing
- Managed cash register efficiently by ensuring accuracy in cash handling and organization. by handling cash, counting change and storing coupons
Education
East Los Angeles College
Monterey Park, CAJames A. Garfield Senior High School
Los Angeles, CASkills
- POS transactions
- Cash handling
- Time management
- Adaptability and Flexibility
- Problem-solving abilities
- Engaging personality
Timeline
BEERTENDER
Arrow Lodge Brewing
08.2019 - Current
SHIFT SUPERVISOR
Panera Bread
11.2018 - 08.2019
ASSOCIATE TRAINER
Panera Bread
06.2017 - 11.2021
CASHIER
Carl's Jr. Restaurants LLC
07.2012 - 08.2014
East Los Angeles College
James A. Garfield Senior High School