Amber Swanson
Elizabeth City,NC
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
Work History
Car Salesperson
Nissan of Elizabeth City
Elizabeth City, NC
03.2023 - Current
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Provided follow-up customer service after a car sale was completed.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Performed data entry tasks into dealer management software programs such as CDK Global DMS systems.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Educated customers about sales processes, warranty requirements and service standards.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Responded to inquiries from potential customers via email and telephone.
- Followed up with customers to build long-term relationships and successful referrals.
Hotel Maintenance Engineer
Delta Marriott
Virginia Beach, VA
03.2022 - 02.2023
- Performed daily maintenance and repair of all hotel guest rooms, public areas and back-of-house facilities.
- Inspected and tested electrical systems, plumbing fixtures, heating and cooling systems and related equipment.
- Maintained inventory of supplies, tools and equipment in order to ensure adequate stock levels for repairs.
- Assisted with the installation of new equipment as needed.
- Provided preventative maintenance services on a regular basis according to established schedules.
- Repaired refrigeration units, air conditioning systems, boilers, pumps and other mechanical components.
- Documented all work performed in an accurate manner including parts used and labor hours.
- Responded promptly to emergency requests from guests or staff members.
- Conducted routine inspections of hotel property to identify potential problems before they occur.
Loading Dock Worker
Parker
Kearney, NE
03.2019 - 03.2022
- Tracked freight through distribution network with use of handheld scanners
- Prepared for shipments by stacking and labeling different types of freight
- Prevented safety hazards with regular dock and equipment inspections
- Tracked down items, followed orders and used available systems to locate products
- Moved product with battery-powered pallet jacks, forklifts and hand trucks
- Created stable, balanced pallets to quickly transport items.
- Unloaded and loaded freight from delivery trucks with the use of a forklift, pallet jacks and other material handling equipment.
- Maintained cleanliness of loading dock area and surrounding areas.
- Assisted warehouse staff when necessary in order to meet customer demands.
Car Salesperson
Honda
Springfield, MA
09.2014 - 01.2019
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Responded to inquiries from potential customers via email and telephone.
Electro/Mechanical Technician
Smith And Wesson
Springfield, MA
06.2014 - 01.2019
- Calibrated, maintained, troubleshot and repaired electrical instruments and or mechanical components
- Identified and traced faults in machinery and systems components with in-depth troubleshooting
- Calculated required machine actions based on knowledgeable reading of job orders, drawings and specifications
- Oversaw regular preventive maintenance and completed minor repairs to maintain machinery function
- Checked breakers and replaced as needed
- Also replaced various fuses when blown and not usable anymore
- Sometimes had to splice and rewire components and panels based on if it was needed that day or the machine could be locked out to be worked on at a later date
- Kept machines working properly with regular preventive maintenance
- Changed out tools and other various internal components as needed on cnc machines
- Observed equipment functioning to detect electronic and mechanical hazards or problems for service, repair or replacement.
Education
High School Diploma -
Chicopee High School
Chicopee, MA05.2014
Skills
- Goal-Oriented
- Sales Presentations
- Building rapport
- Consultative techniques
- Freight Handling
- Order Picking
- Warehouse Safety
- Hazardous materials knowledge
- Materials Handling
- Adaptability
- Time Management
- Reliability
- Problem-solving abilities
- Professionalism
- Effective Communication
- Professional Demeanor
References
- Chris Huddle, 757-408-8418
- Christian Turner, 308-655-8324
- Deborah Hogue, 757-474-5599
Timeline
Car Salesperson
Nissan of Elizabeth City
03.2023 - Current
Hotel Maintenance Engineer
Delta Marriott
03.2022 - 02.2023
Loading Dock Worker
Parker
03.2019 - 03.2022
Car Salesperson
Honda
09.2014 - 01.2019
Electro/Mechanical Technician
Smith And Wesson
06.2014 - 01.2019
High School Diploma -
Chicopee High School