Amber Savoy
Cocoa,FL
Summary
Dynamic leader with extensive experience as General Manager at Dunkin' Donuts, specializing in staff management and financial performance analysis. Achieved significant business growth and consistently met sales targets through strategic planning and effective communication. Expertise in inventory control and promoting a positive work culture while ensuring compliance with health and safety regulations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Dunkin' Donuts
Cocoa, Florida
04.2024 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, weekly inventory count and financial performance.
- Created a positive work environment by developing team building activities that encouraged collaboration among all employees.
- Trained and supervised staff to ensure an efficient delivery service.
- Implemented inventory control procedures for quality and freshness.
- Ensured compliance with health and safety regulations consistently.
- Coordinated team meetings to discuss performance and service improvements.
- Fostered a positive work culture through effective communication and support.
- Developed and implemented strategic plans to drive business growth and increase profitability.
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques.
General Manager
Tropical Smoothie Café
Rockledge, FL
01.2023 - 04.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Fostered a positive work culture through effective communication and support.
- Ensured compliance with health and safety regulations consistently.
- Developed schedules to optimize staff coverage during peak hours.
- Trained employees in duties, policies and procedures.
Manager
McDonald's
Merritt Island, Florida
02.2021 - 10.2022
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored crew members on operational procedures and customer service standards.
- Addressed customer complaints effectively, promoting a positive dining experience.
- Conducted regular quality checks on food preparation and presentation standards.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Associate of Arts - Early Childhood Education
Eastern Florida State College
Cocoa, FL05-2019
High School Diploma -
Space Coast High Scool
Port St. John, Fl05-2019
Skills
- Staff management and leadership
- Financial performance analysis
- Inventory control and loss prevention
- Effective communication skills
- Conflict resolution strategies
- Employee scheduling and motivation
- Budgeting and cost control
- Trend analysis and reporting
- Training and coaching development
Certification
SERV Safe Certified
Timeline
General Manager
Dunkin' Donuts
04.2024 - Current
General Manager
Tropical Smoothie Café
01.2023 - 04.2024
Manager
McDonald's
02.2021 - 10.2022
Associate of Arts - Early Childhood Education
Eastern Florida State College
High School Diploma -
Space Coast High Scool
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