Salesforce
General Manager
Home Instead
05.2023 - Current
Hi, I’m
Patricia Roxberry
General Manager
Harleysville,PA
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Personal Care Home Administrator
Phoebe Ministries
10.2022 - 05.2023
Manager, Volunteer Services and Community Outreach
AccentCare Hospice
01.2020 - 11.2022
Volunteer Coordinator
HCR ManorCare Heartland Hospice
01.2018 - 11.2020
Volunteer Coordinator
The Council of Southeastern Pennsylvania (Pro-Act)
01.2018 - 01.2020
Site Director
Encore Experiences at Harleysville
01.2017 - 01.2018
Volunteer Coordinator
Abramson Center for Jewish Life
10.2014 - 01.2017
Philadelphia University
Bachelor of Science from Leadership in Emergency Management And Services
06.2012 - 06.2014
Case Investigator
American Red Cross Blood Services
01.2009 - 01.2014
Work History
Home Instead
General Manager
05.2023 - Current
Job overview
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Phoebe Ministries
Personal Care Home Administrator
10.2022 - 05.2023
Job overview
- Directed operations of a licensed personal care home while ensuring full regulatory compliance and resident-centered care.
- Managed budgeting, financial reporting, staffing, and operational performance initiatives.
- Led, recruitment, onboarding, training, and supervision of healthcare personnel.
- Conducted assessments, cognitive evaluations, and residency eligibility determinations.
- Facilitated family meetings and coordinated interdisciplinary communication to support quality outcomes.
AccentCare Hospice
Manager, Volunteer Services and Community Outreach
01.2020 - 11.2022
Job overview
- Directed Volunteer services operations in compliance with Hospice Conditions of Participation Regulation
- Managed recruitment, onboarding, training, scheduling and retention of volunteers
- Launched a Speaker;s bureau initiative that increased community visibility and generated a 12% increase in referrals
- Expanded participation in the "We Honor Veterans" program, contributing to a 30% increase in lead generation
- Supported bereavement services by facilitating support groups and coordinating annual memorial programs
HCR ManorCare Heartland Hospice
Volunteer Coordinator
01.2018 - 11.2020
Job overview
- Managed hospice volunteer operations and ensured compliance with CFR 418.72 CMS
- Increased volunteer engagement levels, consistently supporting 60-70% of patients monthly
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Worked with program teams to identify and match volunteers with appropriate activities.
The Council of Southeastern Pennsylvania (Pro-Act)
Volunteer Coordinator
01.2018 - 01.2020
Job overview
- Managed volunteer operations for a grassroots recovery advocacy and support initiatives
- Conducted community education programs addressing opioid addiction awareness and recovery support
- Delivered workforce readiness and training including resume writing, interviewing and computer skills instructions
- Successfully supported multiple participants in securing employment opportunities
- Coordinated Philadelphia's Annual Recovery Walk, strengthening corporate sponsorship and community engagement
Encore Experiences at Harleysville
Site Director
01.2017 - 01.2018
Job overview
- Oversaw senior center operations, programming and volunteer management initiatives
- Reduced operational cost by 10% through improved volunteer utilization and process efficiencies
American Red Cross Blood Services
Case Investigator
01.2009 - 01.2014
Job overview
- Investigated cases of recipient complications cases such as TRALI, Babesiosis and infectious disease
- Covered all of blood services across the Mid-West
- Counseled blood donors who were identified to have infectious diseases
- Interviewed donors
- worked with blood bank directors across the Mid-West
Abramson Center for Jewish Life
Volunteer Coordinator
10.2014 - 01.2017
Job overview
- Developed and Managed hospice volunteer programming for start up hospice
- Supported interdisciplinary care teams in delivering compassionate end-of life care
Overview
17
years of professional experience
2
years of post-secondary education
Education
Philadelphia UniversityPhiladelphia, PA
Bachelor of Science from Leadership in Emergency Management And Services
06.2012 - 06.2014
Skills
- Sales
- Branding
- Human resources management
- Program administration
- Project planning
- Staff development
- Networking
- Risk management
- Purchasing and planning
- Sales expertise
- Product costing
- Budget development
- Staff training
- Business administration
- Leadership and team building
- Regulatory affairs
- Supervision and training
- Operations Start-up
- Staff-retention programs
- Vendor sourcing
- Customer relationship management
- Sales planning and implementation
- Sales team development
- Analytical skills
- Customer relations
- Account management
- Risk mitigation
- Trend analysis
- Sales analysis
- Cost analysis and savings
- Performance evaluations
- Leadership
- Purchasing
- Process improvements
- Training and coaching
- Budget allocation
- Goal setting
- Project management
- Vendor partnerships
- Staff supervision
- Vendor negotiations
- Staffing
- Staff management
- Staff training and development
- Cross-functional team management
- Human resources leadership
- Employee development
- Skilled negotiator
- Leader
- Profit generation
- P&L management
- Employee scheduling
- Marketing
- Negotiation skills
- Team leadership
- Budget coordination
- Team player
- Troubleshooting expertise
- Community outreach
- Recruitment
- Market analysis
Summary
Strategic healthcare and senior services leader with 15+ years of experience driving operational excellence, community engagement, volunteer administration, business development and regulatory compliance across hospice, senior living, homecare and non-profit organizations. Proven ability to lead multidisciplinary teams, expand referral networks, improve service delivery and develop high-impact outreach initiatives that strengthen community partnerships and increase organizational growth. Recognized for exceptional leadership, relationship building management, recruitment, and program development expertise.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Personal Care Home Administrator
- Assisted Living Administrator
- Certified Volunteer Administrator
- Healthy Steps for older Adults Trainer
- CPR
- Integrity Selling Certification
Accomplishments
- Supervised team of 80 staff members.
- Collaborated with team of 10 in the development of th Vet to Vet program.
Affiliations
- Lions Club International
- Montgomery County Voter Services
- Operation Home Front
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridSoftware
Quickbooks
Home Care Home Base
Microsoft Office Suite