Amber Shyner
Swoyersville,PA
Summary
Dynamic professional with a proven track record at River View Nursing & Rehab, adept in utilizing advanced software tools and critical thinking to enhance scheduling efficiency and patient care. Excelled in secure data management and developed solutions to improve operational workflows. Skilled in verbal communication and fostering positive patient relationships, significantly contributing to team efficiency and patient wellbeing.
Overview
10
10
years of professional experience
Work History
Scheduling Coordinator
River View Nursing & Rehab
Wilkes Barre
06.2022 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
Medical Records Director
River View Nursing & Rehabilitation
Wilkes Barre
06.2021 - Current
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
Certified Nursing Assistant
River View Nursing & Rehab
Wilkes-Barre, PA
01.2015 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Education
High School Diploma -
West Side Career And Technology Center
Pringle, PA06-2010
Skills
- Critical Thinking Skills
- Strong work ethic
- Data entry
- Proficient in Verbal and Written Communication
Accomplishments
- Supervised team of three staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Scheduling Coordinator
River View Nursing & Rehab
06.2022 - Current
Medical Records Director
River View Nursing & Rehabilitation
06.2021 - Current
Certified Nursing Assistant
River View Nursing & Rehab
01.2015 - Current
High School Diploma -
West Side Career And Technology Center