Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Branca

Cranston

Summary

Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.

Overview

12
12
years of professional experience

Work History

Scheduling Coordinator

Oral Surgery of Rhode Island
07.2024 - Current
  • Coordinate over 150 surgical and consultation appointments monthly, improving scheduling efficiency by 20% through effective communication with patients and teams.
  • Empower patients by clearly explaining treatment plans and financial obligations while efficiently verifying insurance coverage and securing pre-authorizations, leading to improved patient satisfaction.
  • Swiftly address patient inquiries via phone, email, and in-person, achieving a 95% satisfaction rate in professional and confidential interactions.
  • Efficiently update patient records in practice management software, seamlessly balancing over 20 digital and in-person interactions daily to enhance overall patient experience.
  • Cultivate strong relationships with 300+ patients weekly and 15+ external medical practices, enhancing patient care and collaboration.

Content Contributor

8123 Records
12.2013 - Current
  • Boost social media following by 50% in six months across 3 platforms, reaching over 3,000 total followers.
  • Implement strategies that boosted team engagement by 10% in promoting The Maine band on social media in 2019.
  • Regularly analyze music industry trends, leading to a 20% increase in audience engagement in marketing campaigns.
  • Design engaging marketing materials via Canva that boosted email open rates by 20% and social media interactions by 30%.

Enrollment Management Contact Representative

Northeastern University
09.2021 - 07.2024
  • Facilitated communication between 200+ students and parents to resolve financial aid inquiries, resulting in a 30% reduction in document processing delays.
  • Guided domestic and international students on how to increase their success rates during their academic experience.
  • Delivered exceptional frontline support for 5 departments, managing 100+ inquiries weekly via calls and emails.
  • Assisted with inquiries from current and prospective students about admissions, financial aid, and billing.

Patient Coordinator

Epoch Sleep Centers
01.2018 - 08.2021
  • Successfully guided over 100 patients through the appointment-scheduling process, improving satisfaction and ensuring timely shipping for all special orders.
  • Collaborated with medical providers, management, and the sales team to identify customer needs, leading to tailored solutions that increased client satisfaction by 20%.
  • Streamlined internal and external communications, managing over 200 phone and email interactions weekly, and proactively reviewed medical records while liaising with medical offices across New England to enhance operational efficiency.

Education

Bachelor of Arts - English Communications

Emmanuel College
Boston, MA
05.2017

Skills

  • Customer Service
  • Adaptable
  • Detail-oriented
  • Critical Thinking
  • Interpersonal Skills
  • Social Media
  • Content Creation
  • Public Speaking
  • Critical thinking
  • Microsoft Office
  • Google Suite
  • Time management skills

Languages

Spanish
Limited Working

Timeline

Scheduling Coordinator

Oral Surgery of Rhode Island
07.2024 - Current

Enrollment Management Contact Representative

Northeastern University
09.2021 - 07.2024

Patient Coordinator

Epoch Sleep Centers
01.2018 - 08.2021

Content Contributor

8123 Records
12.2013 - Current

Bachelor of Arts - English Communications

Emmanuel College

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