Amber Simon
Hurricane,WV
Summary
Persuasive, self-motivated leadership professional with expertise in discerning client needs while growing profit channels by establishing trust and building relationships. Skilled researcher, critical thinker and problem solver who brings forth a hardworking attitude coupled with an outgoing and friendly nature and a strong drive to succeed personally while facilitating company growth. Skilled in working under pressure, retaining clients, and delivering solutions with a positive attitude.
Overview
2
2
years of professional experience
Work History
Account Representative
State Farm
06.2023 - Current
- Provide services to clients' changing needs within the scope of life, health, P&C, and other products. Establish productive working relationships with clients while developing trust for referrals and future sales with existing clients. Determine clients' particular needs and financial situations to understand present coverage needed and future investment situations. Calculate and quote rates for immediate coverage and long-term strategy implementation. Communicate with adjusters and claims as well as billing, underwriting, etc., to update/collaborate/ process changes within all products. Maintain the trust between agency and clients throughout all actions with product knowledge and clear communication. Identify opportunities to cross-sell and follow-up accordingly. Screen resumes and interview candidates for sales to determine if they move forward in the hiring process. Train staff on trends and train new hires in all aspects of how to operate efficiently and ethically and lead the sales conversations with confidence in a positive direction. Work BODs, shared folders, cases, manage agent/staff calendars and sales spreadsheets, chat/call/email, etc., with all departments to resolve customer issues, note with detail in ECRM, process all things in NECHO, and complete assignments before/by due date. Eager to participate in learning opportunities to improve business profitability. Strongly committed to maintaining high standards in my personal work and within a team to see everyone win and achieve/exceed goals.
Customer Service Manager
State Farm
05.2022 - 05.2023
- Answered customer queries and mediated disputes with upset clients. Handled claims processes from beginning to end collaborating with, adjusters, claims departments from State Farm and other companies, contractors, banks, and insured parties. Provided sales strategies, feedback on marketing, and helped with event planning in the community. Handled daily deposit, ordered office supplies, reviewed timecards for payroll, and scheduled meetings and training. Reviewed policies, billing, and performed coverage adjustments while trying to uncover needs to upsell/cross-sell.
Career Consultant/Business Owner
Teays Career Consulting
2010 - 2022
- I built this consulting business to empower individuals, businesses, and students to conquer their goals. I am always looking for ways to be better for myself, my family, clients, and community, and seeing the positive changes I made for people priding myself on individuality, innovation, and never being average was so gratifying with the flexibility of choosing who I got to work with. However, the coronavirus pandemic changed the outlook of the workforce drastically impacting my business.
Paralegal
Contracted Services
2002 - 2022
- Drafted and analyzed legal documents. Investigated and gathered facts researching relevant laws, regulations, and legal articles.
Education
General Studies
West Virginia State University
BS Business Administration -
West Virginia University
Advanced Paralegal Certificate -
West Virginia University Center For Legal Studies
Life & Health Insurance License -
West Virginia
Property & Casualty Insurance License -
West Virginia And Ohio
Skills
- Professional, on time and reliable
- Management/Recruiting
- Team Leadership/Training
- Conflict Resolution
- Online Research/Investigations
- Scheduling
- Data Entry/10 Key
- Contract Negotiation
- Document Management
- Clear/Straightforward Communicator
- Highly organized and goal oriented
- Motivated multi-tasker
Timeline
Account Representative
State Farm
06.2023 - Current
Customer Service Manager
State Farm
05.2022 - 05.2023
Career Consultant/Business Owner
Teays Career Consulting
2010 - 2022
Paralegal
Contracted Services
2002 - 2022
General Studies
West Virginia State University
BS Business Administration -
West Virginia University
Advanced Paralegal Certificate -
West Virginia University Center For Legal Studies
Life & Health Insurance License -
West Virginia
Property & Casualty Insurance License -
West Virginia And Ohio