Amber Sims
Hartsville,SC
Summary
Dynamic 911 Dispatcher with proven expertise at Darlington County, excelling in high-pressure environments. Skilled in critical thinking and emergency medical dispatch, I effectively prioritized incidents and enhanced response times. Recognized for developing comprehensive documentation practices, ensuring accurate information relay to first responders, ultimately improving public safety outcomes.
Overview
16
16
years of professional experience
Work History
911 Dispatcher
Darlington County
09.2021 - 09.2026
- Managed incoming emergency calls, assessing situations to prioritize response actions.
- Operated communication systems to relay critical information to first responders efficiently.
- Documented call details accurately in real-time, ensuring comprehensive records for future reference.
- Coordinated with law enforcement and medical personnel to facilitate effective incident responses.
Manager
Walmart
02.2011 - 09.2021
- Oversaw daily operations, ensuring compliance with company policies and safety standards.
- Developed training programs for new staff, enhancing team performance and knowledge retention.
- Streamlined inventory management processes, reducing discrepancies and optimizing stock levels.
- Analyzed sales data to identify trends, informing strategic decisions that improved store performance.
Education
Bachelor of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL03.2025
High School Diploma -
Hartsville High School
Hartsville, SC05.2003
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Decision-making
- Teamwork and collaboration
- Problem-solving
- Information gathering
- Memory retention
- Data entry proficiency
- Data entry
- Map reading skills
- Police and fire procedures
- Incident prioritization
- Information documentation
- Public safety awareness
- Call control techniques
- Information gathering and relay
- Call management
- EMS dispatch
- Emergency medical instruction
- Map reading
- System maintenance
- Basic life support
- Verbal and written communication
- Multitasking and prioritization
- Police department procedures
- Dependable and responsible
- Flexible schedule
- CPR and first aid
- Emergency medical dispatch (EMD)
Timeline
911 Dispatcher
Darlington County
09.2021 - 09.2026
Manager
Walmart
02.2011 - 09.2021
Bachelor of Science - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Hartsville High School