Amber Sklar
Huntsville
Summary
Dedicated Administrative Office Professional with strong communication, conflict resolution, and organizational skills. Proven ability to manage patient care in a fast-paced environment effectively while maintaining attention to detail and ensuring client satisfaction.
Overview
11
11
years of professional experience
Work History
Lead Customer Service Representative
WellStone Behavioral Health
Huntsville
03.2024 - Current
- Greet clients coming in with great customer service skills
- Answer incoming calls and make outgoing calls
- Resolve conflicts
- Send emails
- Admissions
- Enter client data
- Schedule and reschedule appointments
- Insurance/ co-pays
- Microsoft Office, Teams, Excel, and Word
- Copy, Fax, and Scan Documents.
- Assigned/Assisted work task
- Organized front office daily
Optometric Technician
Americas Best Contacts and Eyeglasses
Madison
07.2021 - 11.2021
- Performed Pretest on each patient
- Verify health information
- Visual acuity's , Color deficiency screening, Lensometer, retinal imaging, and auto refraction
- Document results
- Professionalism
- Customer Service
Medical Receptionist
Americas Best Contacts and Eyeglasses
Madison
03.2021 - 07.2021
- Greet patients, visitors, vendors, and employees
- Answer the phone
- Scheduling appointments
- Verify insurance
- Check in/out patients
- Organize the appointment caseload
- Made copies, faxes, and scanned records
- Inventory of glasses and contacts
- Process orders for contacts and glasses
- Organize daily
Receptionist
VALLEY VIEW NURSING HOME
Madison
11.2020 - 03.2021
- Multi phone system incoming, outgoing, and transfers
- Filing
- Microsoft Office, Excel, and Word
- Run errands
- Greeted all patients and visitors
- Verify insurance
- Organized and processed medical forms and mail
- Prepared financial reports
- Made copies and scanned documents
CNA - Certified Nursing Assistant
VALLEY VIEW NURSING HOME
Madison
01.2020 - 11.2020
- Monitored vital signs
- Assisted with feeding
- Assisted with bathing
- Worked with mechanical lifts, as needed
- Scheduled patient activities
- Made beds
- Worked on range of motion
- Communicated patient's condition to the nurse in charge
- Professionalism
- Tidy up rooms
- Assisted with patient care and treatment.
Machine Operator
Packaging Corporation of America
Madison
04.2019 - 10.2019
- Machine operator assistant would help set up inside the machine
- Use a tape measure, wrench, and drill
- Input the quantity into the computer at the end of each order.
- Lock out Tag Out knowledge
- Clean Machine
- Match the ink to the order
- Quality check
CNA
Athens Rehab and Senior Care
Athens
10.2014 - 03.2015
- The job duties included taking care of the residents basic needs such as:
- Bathing
- Feeding
- Clothing
- Range of motion
- Checked vital signs
- Making the resident's bed
- Worked in a nursing facility
- Provided patients/residents with care and companionship
Education
Online course -
John C Calhoun State Community College
Huntsville, ALHigh school diploma -
Bob Jones High School
Madison, ALSkills
- Communication
- Problem solving
- Attention to detail
- Organizational Skills
- Time Management
- Multitasking
- Teamwork
- Conflict Resolution
- Clinical/Medical Terminology
- HIPPA
- Patient Care Management
- Microsoft Office Suite
- EMR software
- Data entry
- Calendar and Meeting Scheduling
- Office equipment operations
Timeline
Lead Customer Service Representative
WellStone Behavioral Health
03.2024 - Current
Optometric Technician
Americas Best Contacts and Eyeglasses
07.2021 - 11.2021
Medical Receptionist
Americas Best Contacts and Eyeglasses
03.2021 - 07.2021
Receptionist
VALLEY VIEW NURSING HOME
11.2020 - 03.2021
CNA - Certified Nursing Assistant
VALLEY VIEW NURSING HOME
01.2020 - 11.2020
Machine Operator
Packaging Corporation of America
04.2019 - 10.2019
CNA
Athens Rehab and Senior Care
10.2014 - 03.2015
Online course -
John C Calhoun State Community College
High school diploma -
Bob Jones High School