Amber Smith
Mantachie
Summary
Customer service professional with over 10 years of experience in resolving concerns and managing communications in fast-paced environments. Skilled in using various computer systems and customer account management tools. Demonstrates strong problem-solving abilities and effective communication skills, with a focus on building positive customer relationships. Ready to leverage technical expertise and customer support skills as an Apple Technical & Customer Experience Advisor.
Overview
9
9
years of professional experience
Work History
Server
CASA D'ITALIA
Tupelo
08.2025 - Current
- Deliver exceptional customer service in a high-volume environment.
- Resolve customer concerns quickly and professionally.
- Manage multiple customer requests simultaneously while maintaining accuracy.
- Process transactions and maintain detailed order records.
- Build strong customer relationships through effective communication.
Server
MT FUJI JAPANESE STEAKHOUSE
Tupelo
11.2024 - Current
- Provided personalized customer support to guests in a fast-paced environment.
- Maintained high customer satisfaction through problem resolution and attention to detail.
- Demonstrated strong multitasking and communication skills during peak business hours.
- Handled customer concerns and ensured positive guest experiences.
Service Department Coordinator
DODGE CHRYSLER JEEP OF SAN ANTONIO
San Antonio
01.2021 - 05.2021
- Answered inbound customer calls and addressed service-related questions.
- Maintained accurate customer records and service documentation.
- Utilized Microsoft Excel and dealership software systems.
- Coordinated communication between customers, technicians, and warranty providers.
- Assisted customers with scheduling, service updates, and issue resolution.
Sales Associate
MONEY MART PAWN
Boerne
07.2018 - 10.2020
- Assisted customers with product inquiries and account-related questions.
- Processed transactions and maintained accurate records.
- Resolved customer concerns and provided solution-focused support.
- Utilized online platforms and social media to engage customers.
- Consistently delivered excellent customer service while meeting performance goals.
Lifeguard / Swim Instructor
LIFETIME FITNESS
San Antonio
07.2017 - 02.2018
- Communicated safety protocols and program details to members, parents, and staff.
- Documented incidents and maintained thorough records to ensure compliance with safety standards.
- Responded quickly and effectively during emergency situations.
- Fostered a culture of responsibility and precision within the team.
Education
Associate of Arts - Business
Northwest Vista College
San Antonio, TXHigh School Diploma -
Permian High School
Odessa, TXSkills
- Customer service
- Technical Troubleshooting
- Multichannel support
- Microsoft Office Suite
- Data management
- Active listening
- Conflict Resolution
- Account management
- CRM systems
- Time management
- Remote Work Readiness
- Upselling Techniques
- Problem Solving
- Teamwork
Additional Qualifications
- Comfortable learning new software and technology platforms
- Experience working independently and as part of a team
- Strong written and verbal communication skills
- Proven ability to remain calm under pressure
- Excellent troubleshooting and problem-solving abilities
- Reliable and professional customer support experience
Timeline
Server
CASA D'ITALIA
08.2025 - Current
Server
MT FUJI JAPANESE STEAKHOUSE
11.2024 - Current
Service Department Coordinator
DODGE CHRYSLER JEEP OF SAN ANTONIO
01.2021 - 05.2021
Sales Associate
MONEY MART PAWN
07.2018 - 10.2020
Lifeguard / Swim Instructor
LIFETIME FITNESS
07.2017 - 02.2018
Associate of Arts - Business
Northwest Vista College
High School Diploma -
Permian High School