Amber Terry
Bakersfield,CA
Summary
Results-driven Operations Assistant Store Manager with over 17 years of experience in coordinating multi-department operations, enhancing customer service, and streamlining inventory management to boost efficiency.
Overview
17
17
years of professional experience
Work History
Operations Assistant Store Manager
The Home Depot
Bakersfield, California
04.2009 - Current
- Managed daily operations of over 200 associates, ensuring adherence to policies and maintaining service standards.
- Coordinated daily operations and scheduling across multiple departments, resulting in improved operational flow.
- Streamlined communication between staff and management, enhancing team collaboration and workflow.
- Developed and implemented process improvements to enhance service delivery.
- Identified areas for improvement within the organization's operations process.
- Managed inventory levels through regular stock audits to ensure accuracy.
- Contributed to improvements in inventory accuracy, safety compliance, and VOA performance.
- Ensured that all safety protocols were followed during day-to-day operations.
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Coordinated the delivery of products or services to customers in a timely manner.
- Collaborated with team members to ensure timely completion of tasks.
- Facilitated customer assistance with product inquiries and order placements.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Acquired 2 years as merchandising assistant manager, 1 year as specialty assistant manager, and 5 years as operations assistant manager.
- Developed 6 years of experience in department supervision across various areas.
Education
High School Diploma -
North High School
Bakersfield, CA06-2008
Skills
- Inventory management
- Operations coordination
- Process improvement
- Scheduling optimization
- Safety compliance
- Staff training
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
Timeline
Operations Assistant Store Manager
The Home Depot
04.2009 - Current
High School Diploma -
North High School