Amber Theroux
Dayville,CT
Summary
Consistently achieves performance targets with unwavering dedication
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AAA Northeast
Killingly, CT
09.2022 - Current
- Answered inbound calls to assist customers with inquiries and support.
- Helped customers maintain memberships through effective communication.
- Provided roadside assistance services to ensure timely customer support.
- Managed customer accounts for accurate record-keeping and service continuity.
- Executed data entry tasks, ensuring precise information tracking.
- Delivered financial services to meet customer needs and enhance satisfaction.
Retail Sales Consultant
ATT Authorized Retailer
Killingly, CT
07.2021 - 04.2022
- Delivered exceptional customer experiences to enhance satisfaction and loyalty.
- Analyzed accounts and bills to recommend optimal products and services.
- Conducted weekly inventory counts to ensure accurate stock levels.
- Received and organized purchase orders for efficient processing.
Mail Carrier
Post Office USPS
Coventry, RI
10.2020 - 06.2021
- Delivered mail efficiently to ensure timely distribution. Provided exceptional customer service to enhance client satisfaction.
Customer Service Representative/Dispatcher
RST MECHANICAL HVAC
Coventry, RI
06.2017 - 06.2020
- Utilized QuickBooks for accurate financial tracking and reporting. Organized files systematically to enhance accessibility and efficiency. Coordinated employee dispatch to service calls, ensuring timely responses.
Education
GED - undefined
WESTBAY COMMUNITY ACTION
Warwick, RI08.2015
Skills
- Delivery driving and sales
- Cold calling and upselling
- Retail sales and account management
- Cash handling and QuickBooks
- Active listening
- Critical thinking
- Data entry
- Call center experience
Certification
Driver's License
Timeline
Customer Service Representative
AAA Northeast
09.2022 - Current
Retail Sales Consultant
ATT Authorized Retailer
07.2021 - 04.2022
Mail Carrier
Post Office USPS
10.2020 - 06.2021
Customer Service Representative/Dispatcher
RST MECHANICAL HVAC
06.2017 - 06.2020
GED - undefined
WESTBAY COMMUNITY ACTION