Amber Thibodeaux
Root Insurance
Tucson,AZ
Results-driven Bodily Injury Claims Adjuster with a proven track record at GEICO, adept in claims investigation and liability assessment. Excelled in optimizing indemnity accuracy and reducing cycle times, leveraging organizational skills and computer proficiency for effective case management.
7
Years of experience
1
Certification
Work History
Complex insurance adjuster
7 Months
Root Insurance | 02.2026 - Current
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Answered customer questions regarding deductibles.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Appraiser
1 Year
Root Insurance | 02.2025 - 02.2026
- Prepared detailed appraisal reports, outlining methodologies and findings.
- Streamlined appraisal processes, enhancing workflow efficiency and accuracy.
- Assisted clients in understanding the appraisal process, setting realistic expectations for outcomes.
- Sought continuous education opportunities, staying current on industry changes and best practices.
Liability Claims Adjuster
7 Months
Root Insurance | 07.2024 - 02.2025
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
- Trained new adjusters on company policies and procedures, contributing to a well-prepared team of professionals.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
BODILY INJURY CLAIMS ADJUSTER
4 Years 4 Months
GEICO | 03.2020 - 07.2024
- Maintained contact with claimants, insureds, attorneys throughout the life of the claim to ensure accurate updates on status and timely resolution
- Monitored performance metrics such as reserves accuracy, indemnity payments accuracy and cycle time measurements
- Reviewed, evaluated and processed bodily injury claims to determine liability, coverage, compensability and damages
- Prepared detailed reports summarizing findings from investigations into bodily injury claims
- Performed special projects as assigned by supervisor or manager
Education
Dental Science - Dental Hygiene
Carrington College
05.2018
Skills
Claims Investigation
Time Management
Organizational Skills
Computer Proficiency
Insurance Regulations Knowledge
Medical Records Analysis
Liability Assessment
Client communication
Certification
Medical coding and billing
References
References available upon request
Timeline
Complex insurance adjuster
Root Insurance
02.2026 - CurrentRead more
Appraiser
Root Insurance
02.2025 - 02.2026Read more
Liability Claims Adjuster
Root Insurance
07.2024 - 02.2025Read more
BODILY INJURY CLAIMS ADJUSTER
GEICO
03.2020 - 07.2024Read more
Carrington College - Dental Science, Dental Hygiene
Read more