Amber Thompson
Washington,NJ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
9
9
years of professional experience
Work History
911 Emergency Dispatcher
Warren County Department of Public Safety
Washington, NJ
05.2017 - Current
- Handled emergency phone calls calmly and obtained pertinent information with a composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls by promptly dispatching police, fire and EMS while tracking data in real-time.
- Entered information on computerized systems to verify locations and notify nearest responders.
- Maintained and updated crucial and confidential information, phone numbers and addresses.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Took caller information, read associated computer information and documented vital details in the call tracking and assignment system.
Paraprofessional
Washington Borough School District
Washington, New Jersey
09.2024 - Current
- Provided one-on-one support to students with special needs during lessons.
- Facilitated classroom management and student engagement activities to promote a positive learning environment.
- Monitored students in classroom and common areas to enforce rules and uphold a supportive atmosphere for learning.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Monitored students in classroom and common areas to enforce rules and uphold a supportive atmosphere for learning.
Preschool Teacher
The Ginger Tree Preschool of the Arts
Glen Gardner, New Jersey
03.2024 - 08.2024
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Maintained a safe and orderly learning environment for all students.
- Established a positive relationship with parents to ensure effective communication regarding student progress and well-being.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
Clerk/Typist
Hackettstown Municipal Court
Hackettstown, New Jersey
02.2023 - 03.2024
- Utilized office software to manage data entry and document preparation.
- Entered summonses into the computer system.
- Assisted with payment processing.
- Responded to telephone requests for information.
Receptionist
North Hunterdon Dental Associates
Clinton, New Jersey
01.2023 - 03.2024
- Greeted and engaged patrons at front desk, facilitating a welcoming check-in experience.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using a multi-line telephone system.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Provided administrative support by managing document organization, scheduling, and facilitating communication among team members.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and ensured accurate issuance of receipts and change to enhance customer satisfaction.
Education
High School Diploma -
Warren Hills Regional High School
Washington, NJ06-2015
Some College (No Degree) -
Warren County Community College
Washington, NJSkills
- Computer-based dispatch systems
- Emergency response
- Information documentation
- Data entry
- Office software proficiency
- Prioritization
- Administrative organization
- Critical thinker
- Strategic planning
- Effective communication
- Conflict resolution
- Empathetic communication
- Dependable and trustworthy
Certification
- Public Safety Telecommunicator (PST)
- Emergency Medical Dispatch (EMD)
- CPR/First Aid Certification
- ATS/ACS Systems - [2017-Present]
- CJIS 2000/E-Agent - [2017-Present]
- DVCR - [2021-Present]
- Certified Training Officer - [2022- Present]
Timeline
Paraprofessional
Washington Borough School District
09.2024 - Current
Preschool Teacher
The Ginger Tree Preschool of the Arts
03.2024 - 08.2024
Clerk/Typist
Hackettstown Municipal Court
02.2023 - 03.2024
Receptionist
North Hunterdon Dental Associates
01.2023 - 03.2024
911 Emergency Dispatcher
Warren County Department of Public Safety
05.2017 - Current
High School Diploma -
Warren Hills Regional High School
Some College (No Degree) -
Warren County Community College