Amber Waite
Florence,Montana
Summary
Seasoned, collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. A true servant leader who supports and empowers employees and teams to achieve visible results.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Manager, Business Analytics
Taurus Flood - National Flood Services
12.2021 - 01.2024
- Managed business analyst team of 3-5 business analysts which included training two newly appointed business analysts from the operations department.
- Managed and motivated employees to be productive and engaged in work.
- Identifying system gaps and provided business requirements to develop 30+ client specific features on the newest SaaS system, utilizing a modified DevOps SDLC model, while supporting the conversion of nineteen clients within a 7-month period.
- Maintained high technical standards by regularly reviewing, analyzing, and correcting team.
- Improved system usability by consulting with end-users to identify deficiencies and missing features.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Over the course of 2023, while facing resourcing challenges, updated the NFIP quoting process within the system to include side by side premium comparison of private flood carriers and the NFIP, successfully completing system integration with 4 private flood carriers.
- Tasks for this project involved: Project management, Product manager, Product Owner, User interface mockups, Mapping NFIP quoting system to the various private flood APIs, working alongside private flood partners to ensure successful integration, and end to end black box testing of integration.
Operations Senior Business Analyst
Peak 6 - National Flood Services
11.2018 - 12.2021
- Primarily assigned to FEMA pivot project, outgoing data conversions, and legacy systems support
- Developed strong connections with internal business partners, cultivating trust in service delivery and firm understanding of client needs.
- Translated business needs into technical requirements for IT development.
- Collaborated with stakeholder groups across organization to verify business and technology alignment.
- Proposed solutions to meet defined specifications and needs.
- Pivot Implementation: Analyzed and interpreted the translation from the prior NFIP TRRP process to the new FEMA pivot API process, completed API data mapping from iSeries database to the FEMA pivot APIs, and assisted SQA in validation.
- Outgoing data conversions: Managed data dictionary, mapping and translating data from an iSeries database.
- Legacy systems' support: Provided functional and non-functional business requirements, user stories, and diagrams to support the onshore and offshore development team members. Heavily utilized SQL queries and Excel Power Query functions for data analysis.
IT Domain Lead of Business Analytics
Aon - National Flood Services
08.2017 - 11.2018
- Primary duties to oversee and manage it business analysis team of eight plus five contract business analysts spanning multiple time zones.
- Provided oversight and direction to eight full-time business analysts on the team working on a variety of projects.
- Resourced additional projects through interviewing and contracting an additional five business analysts.
- Supported the road map and wrote high level business requirements based on charters written for the priority items.
- Analyzed and verified requirements for completeness, consistency, comprehensibility, feasibility and conformity to standards.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in business analytics.
Senior Business Tech Analyst
Aon - National Flood Services
04.2015 - 08.2017
- Primarily assigned to system-to-system data conversion project
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Queried both databases, utilizing SQL, for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
- Traveled to client location for post-conversion support and additionally to facilitate defect discussions.
- Supported client with documenting and analyzing issues for 6 months post-conversion.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
Business Analyst
Stoneriver - National Flood Services
03.2011 - 04.2015
- Primarily assigned to sustainment team as Scrum Master/Product Owner in addition to leading a team of three regulatory Business Analysts in analyzing and documenting NFIP regulatory changes.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Proposed solutions to meet defined specifications and needs.
- Translated business needs into technical requirements for IT development.
- Analyzed and interpreted NFIP changes to rules and guidelines for the flood program
- Lead the regulatory business analysts to keep consistent requirements and understanding amongst three flood processing platforms
- Acted in Role of Scrum Master and Product Owner
- Lead a small agile team using both scrum and kanban, leading them to be the first team in our organization to fully embrace and adapt to the full scrum process.
- Facilitated daily stand-up meetings, backlog refinement, sprint planning sessions, and sprint reviews, ensuring effective communication among team members
- Managed product backlog effectively, prioritizing high-value items for faster completion
- Documented release notes for all deployments to communicate changes to the business.
Associate Business Analyst
Stoneriver - National Flood Services
11.2010 - 03.2011
- Primarily assigned to sustainment team working alongside a business owner
- Analyzed and identified defects in the systems using SQL to analyze data
- Increased project success rates with thorough requirement analysis and effective communication between stakeholders.
- Identified small enhancements needed to support the operations department
- Wrote detailed business requirements and pseudo code to provide to the assigned developer
- Assisted in identifying priority for the operations department
- Organized daily tasks for better efficiency and use of resources
Skills
- Team leadership
- Teamwork and Collaboration
- Requirements analysis, Requirements elicitation/gathering
- Writing User Stories, Functional/Non-functional Requirements incorporating BPMN process flows in Visio as needed
- Stakeholder collaboration and management
- User acceptance testing
- User support
- Problem-solving, Analytical and Critical Thinking, Attention to detail
- Agile – Scrum, Kanban: Project Management Product Manager, Scrum Master, Product Owner
- Writing SQL statements in MySQL, PL/SQL, DB2 for data analysis
- Data Mapping into third-party API integrations
- Experience with Collaboration & Productivity tools such as Miro, Jira, Confluence, Rally, Zoom, and Slack
- Experience with utilizing Postman and SOAPUI to test API creation and integrations
Certification
- Certified Scrum Master, 01/2024
- Certified Scrum Product Owner, 01/2024
Education
High School Diploma -
Flathead High School
Kalispell, MT06.2000
Accomplishments
Platinum Award: Aon Stars – Aon National Flood Services, Inc, For demonstrating the Aon leadership model behavior: deliver business results with excellence
Recognition: Develop Unmatched Teams – Aon National Flood Services, Inc, Recognition for attention and dedication to common goal of customer delight
Fourth Quarter 2009 Rapids Award – Stoneriver National Flood Services, Inc, Recognition of commitment to innovation and continuous improvement within the company
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