Cynthia Scott
Customer Service Representative
Kalispell,MT
Summary
Personable Customer Service Representative offering over 20 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
National Flood Services
Kalispell, MT
01.2006 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked in Incoming Mailroom, Opening, Prepping and scanning cash payments for Flood Policies.
- Assisting Accounting with entering cash payments on to Flood Policies.
Education
High School Diploma -
Fontana High School
Fontana, CA 06.1980 - 06.1980
Associate of Arts - Education
FVCC
Kalispell, MT 05.2001 -
Skills
Creative problem solving
Timeline
Customer Service Representative
National Flood Services
01.2006 - 12.2022
Associate of Arts - Education
FVCC
05.2001 -
High School Diploma -
Fontana High School
06.1980 - 06.1980
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