Amber White
Brooklyn
Summary
Motivated professional with strong work ethic and adaptability. Demonstrates effective time management and organizational skills in fast-paced environments. Thrives under pressure while mastering new skills and contributing to team success. Seeking entry-level opportunities to enhance skills and support company growth.
Overview
3
3
years of professional experience
Work History
Seasonal patient service
CityMD
Brooklyn
10.2025 - 02.2026
- Greeted patients, checked them in, scheduled referral appointments, verified insurance through athena and other portals, collected patient copays, and collaborated with doctors to ensure patient satisfaction and provision of required care.
- Assisted patients in urgent care settings.
- Assisted in bringing patients to rooms during busy office hours to streamline workflow for scribes and enhance patient experience.
- Resolved patient issues with knowledgeable and friendly service to promote high customer satisfaction.
- Called ambulance services and facilitated rush-back visits.
- Completed day-to-day duties accurately and efficiently restocking medical supplies and equipment.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Front Desk Receptionist
slope fitness
Brooklyn
09.2025 - 10.2025
- Managed front desk operations to facilitate smooth customer flow and enhance service delivery.
- Handled incoming inquiries via phone and email, resolving concerns promptly to ensure customer satisfaction.
- Maintained cleanliness and organization of reception area to foster a welcoming atmosphere.
- Processing customer payments and managed transactions accurately to support financial operations.
Customer Service Representative
Fashion boutiques
Brooklyn
06.2024 - 03.2025
- Resolved customer inquiries and complaints with empathy and professionalism.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with cross-functional teams to address customer inquiries promptly.
- Managed inventory to ensure accurate stock levels and availability for customers.
- Utilized knowledge of fashion trends and consumer preferences to inform product selection.
customer service
Chipolte
Brooklyn
07.2023 - 02.2024
- Delivered attentive, friendly customer service by accurately taking orders and serving food and beverages promptly.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Resolved customer service issues promptly while exemplifying strong customer service skills.
- Assisted customers with locating items and providing product information.
- Utilized sales techniques and strategies to build customer relationships and close sales.
- Communicated with kitchen staff and managed to ensure smooth service during peak hours.
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
Front Desk Receptionist
Skin code nyc
Brooklyn
12.2022 - 05.2023
- Handled multi-line phone system, directed calls, and managed high-volume appointment scheduling, coordinating patient visits.
- Welcomed customers warmly, ensuring positive first impressions both in person and over the phone.
- Processed payments and provided receipts to customers and assisted with various administrative tasks, such as filing and data entry.
- Assisted medical staff by preparing patient files, collecting necessary information, and streamlining daily office operations.
- I always maintained a neat and organized front desk area to ensure a professional appearance.
- Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff.
- Maintained stock levels of supplies at the front desk.
- Assisted in managing family-owned business operations.
Education
High school diploma -
Academy For College Preparation & Career Exploration
Brooklyn, NYSkills
- Health Records Management
- Electronic Medical Records
- Patient
- Customer Service
- Home care
- Child care
- Appointment scheduling
- Scheduling proficiency
- Calendar Management
- Microsoft Office
- Office Administration
- Clerical Support
- Accounts Receivable
- DOS
- Hospital
- Athena
- Medical terminology
- Critical thinking and problem solving
- Adaptability
- Works under pressure
- Multitasking
- Coordination Skills
- Organizational Abilities
- Leadership
- Communication Skills
- Attention to detail
- Demonstration
- Professional development knowledge
- Hospital
- Athena
- Medical terminology
Languages
- Spanish
- English, Full Professional
- Spanish, Professional
Timeline
Seasonal patient service
CityMD
10.2025 - 02.2026
Front Desk Receptionist
slope fitness
09.2025 - 10.2025
Customer Service Representative
Fashion boutiques
06.2024 - 03.2025
customer service
Chipolte
07.2023 - 02.2024
Front Desk Receptionist
Skin code nyc
12.2022 - 05.2023
High school diploma -
Academy For College Preparation & Career Exploration