Amber Wiley
San Diego,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease error and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Escrow Assistant
Granite Escrow & Settlement Services
07.2020 - Current
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
- Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Resolved problems, improved operations and provided exceptional service.
Realtor Assistant
Deniese Ossey, Pacific Sotheby's International Realty
12.2015 - 07.2020
- Developed and deployed marketing collateral to promote properties and drive sales.
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Supported realtor success through proficient management of daily schedules, appointments, and administrative tasks.
- Implemented strategies to optimize successful closing of real estate transactions.
Server
Red Lobster
11.2015 - 09.2018
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
JJ's Kountry Kafe
12.2012 - 08.2015
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Education
Bachelor's Degree -
San Diego State University
San Diego, CA04.2024
High School Diploma -
Oak Hills High School
05.2015
Skills
- Deadline-oriented
- Problem-solving aptitude
- Adaptability
- Time management abilities
- Multitasking Abilities
- Customer Service
- Goal Setting
- Continuous Improvement
- Task Delegation
- Professionalism
Certification
food handler certificate
Timeline
Escrow Assistant
Granite Escrow & Settlement Services
07.2020 - Current
Realtor Assistant
Deniese Ossey, Pacific Sotheby's International Realty
12.2015 - 07.2020
Server
Red Lobster
11.2015 - 09.2018
Server
JJ's Kountry Kafe
12.2012 - 08.2015
Bachelor's Degree -
San Diego State University
High School Diploma -
Oak Hills High School