Amber V. Wilhoite
Chicago,IL
Summary
Dynamic and results-oriented professional with extensive experience in operations management and customer service excellence. Skilled in communications and digital marketing. I have a proven track record of enhancing customer satisfaction and driving performance improvement. Leveraged digital marketing and brand management skills to significantly increase sales and foster team development.
Overview
6
6
years of professional experience
Work History
Manger
Target
Chicago, IL
09.2023 - Current
- Analyzed business performance data and forecasted business results for upper management.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Ensured compliance with regulatory requirements and industry standards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Life Skills Trainer
Sevita
Carbondale, IL
01.2022 - 08.2023
- Collaborated with clinical and academic support teams to implement programming designed to support adults in reaching individualized goals
- Developed relationships with local employers in order to create internship opportunities for program graduates.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Facilitated activities designed to help participants practice and apply new life skills in real-life
Customer Service Coordinator
Tjmaxx
01.2021 - 01.2022
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Recruited, interviewed and selected employees to fill vacant roles.
- Provided training for new employees on company policies and procedures related to customer service.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
Prestige Beauty Advisor
Ulta
01.2020 - 01.2021
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Answered store and merchandise questions and led customers to wanted items.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Senior Beauty Advisor
Sephora
01.2019 - 01.2020
- Organized special events such as makeup demonstrations, fashion shows or promotions.
- Communicated regularly with corporate headquarters regarding store operations and performance.
- Monitored stock levels of all products in order to replenish items as needed.
- Coached junior staff on proper techniques for applying cosmetics, styling hair or performing manicures and pedicures.
- Sold 800+ baskets while maintaining a leading clientele. Increased sales by working closely with sales and counter management to identify and pursue business development opportunities
Education
Bachelor's Degree - Communications
Southern Illinois University
Carbondale, IL05-2020
Skills
- Customer Service
- Operations Management
- Microsoft Expert
- Digital Marketing
- Inventory Control
- Staff Training & Development
- Safety Procedures
- Brand management
- Negotiation
- Safety procedures
- Trend analysis
- Project management
- Customer relationship management (CRM)
- Conflict resolution
- Shift scheduling
Hobbies and Interests
- Content Creator
- Multimedia arts
- Mentoring
- Volunteer
- Exercising
- Journaling
- Spanish Lv.2
References
References available upon request.
Timeline
Manger
Target
09.2023 - Current
Life Skills Trainer
Sevita
01.2022 - 08.2023
Customer Service Coordinator
Tjmaxx
01.2021 - 01.2022
Prestige Beauty Advisor
Ulta
01.2020 - 01.2021
Senior Beauty Advisor
Sephora
01.2019 - 01.2020
Bachelor's Degree - Communications
Southern Illinois University