Amber Williams
Little Rock,AR
Summary
I am a hard-working and driven individual who isn't afraid to face a challenge. Dynamic administrative professional with over 20 years of experience, recognized for exceptional customer service and comprehensive clerical expertise. Proactive in managing multiple tasks and projects simultaneously, coupled with a strong work ethic, ensuring consistent delivery of high-quality results.
Overview
19
19
years of professional experience
Work History
Marketing Consultant Supervisor (40 Hours)
Injury Network Group
Little Rock, AR
10.2019 - Current
- Monitored and guided marketing consultants to ensure achievement of performance objectives.
- Supervised daily functions and monitored progress towards established goals.
- Engaged with potential clients through outbound and inbound calls to discuss auto injury cases and offer support.
- Streamlined scheduling process for client appointments, ensuring efficient access to therapy services at the clinic.
- Oversaw daily client report preparation, ensuring adherence to deadlines and alignment with established goals.
Program Support Specialist (40 Hours)
United States Department of Agriculture
Little Rock, AR
01.2016 - 11.2019
- Supported natural resources conservation service staff in organizing and maintaining program documentation.
- Facilitated timely review and signature of all documentation that had to be signed by state conservationist.
- Managed record-keeping and updates to ensure compliance with environmental quality incentives programs.
- Oversaw application review process for all farm bill programs, ensuring compliance and accuracy.
- Executed mailing of letters to all farmers to gather necessary information for grant processing.
Access Coordinator (40 Hours)
University of Arkansas for Medical Science
Little Rock, AR
12.2012 - 12.2014
- Checked patients in and out for daily appointments. Registered new patients into the system. Scheduled appointments for all patients referred out.
- Facilitated timely access to patient charts for appointments, enhancing workflow efficiency. Streamlined document scanning process to ensure all incoming materials were accurately recorded in the system.
- Addressed and resolved billing discrepancies on patient accounts.
- Ensured distribution of release of information copies to all patients while educating them on HIPAA policies and procedures.
- Managed appointment scheduling for Internal Medicine, OB/GYN, and Sleep Clinic using logistics scheduling system.
- Scheduled new appointments for patients. Rescheduled existing appointments as needed. Managed follow-up appointment scheduling and cancellations.
- Entered and organized all information into Epic system for electronic medical records management.
Claims Specialist III (40 Hours)
Arkansas Blue Cross Blue Shield
Little Rock, AR
02.2007 - 11.2012
- Analyzed and processed claims in compliance with established guidelines and benefit protocols to ensure accuracy.
- Initiated contact and maintained follow-up with members to ensure effective communication.
- Supported training initiatives for new hires and communicated updates on processes and procedures to the team.
- Oversaw a team of five, ensuring efficient processing and resolution of error codes.
- Utilized ICD-9, ICD-10, and CPT coding standards to facilitate the processing of high-value claims.
Education
High School Diploma -
J.A. Fair High School
01-2003
undefined
University Of Little Rock Arkansas
01-2005
Skills
- Patient scheduling coordination
- Medical Billing
- Insurance claims
- Leadership
- CPT Coding
- Epic
- Microsoft Office
Timeline
Marketing Consultant Supervisor (40 Hours)
Injury Network Group
10.2019 - Current
Program Support Specialist (40 Hours)
United States Department of Agriculture
01.2016 - 11.2019
Access Coordinator (40 Hours)
University of Arkansas for Medical Science
12.2012 - 12.2014
Claims Specialist III (40 Hours)
Arkansas Blue Cross Blue Shield
02.2007 - 11.2012
undefined
University Of Little Rock Arkansas
High School Diploma -
J.A. Fair High School