Amber Williams
Dunkin Donut's
Philadelphia,PA
1
Certification
5
years of professional experience
Dedicated Shift Leader with proven strengths in team leadership and customer service. Enhanced productivity through effective training and mentoring, ensuring high-quality standards and customer satisfaction.
Work History
Shift Leader
5 Years- Implemented efficient workflow strategies to enhance productivity during peak hours.
- Trained and mentored team members on customer service protocols.
- Supervised daily operations and ensured adherence to quality standards.
- Managed inventory levels and coordinated stock replenishment processes.
- Resolved customer complaints proactively, improving overall satisfaction ratings.
- Trained new employees and delegated daily tasks and responsibilities.
Bruno's Pizza
1 Year 9 Months- Demonstrated self-motivation by managing tasks independently in various settings.
- Collaborated effectively with team members while also completing tasks independently.
- Demonstrated quick learning and adaptability in diverse work situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Crew Member
1 Year 6 Months- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to streamline operations, enhancing workflow during peak hours.
- Assisted in preparation of menu items, adhering to recipes and quality guidelines for consistency.
- Operated kitchen equipment efficiently, maintaining safety and cleanliness standards consistently.
- Monitored inventory levels, communicated needs to management, reducing waste through efficient stock management.
Education
High School Diploma
Skills
Positive mindset
Customer service focus
Team leadership
Cash handling
Inventory management
Customer-centric approach
Service management
Innovative solutions
Certification
ServSafe, 2026, Expires 2028
Timeline
Bruno's Pizza
Takeout Specialist
09.2024 - 06.2026Read More
Crew Member
Panera Bread
02.2022 - 08.2023Read More
Shift Leader
Dunkin Donut's
08.2021 - CurrentRead More
Cheltenham High School
High School Diploma
Read More