AMBER WINDLE
Human Resources Professional
Columbus,NE
Summary
Resourceful Human Resources Professional focused on workforce management and people operations. Diverse operations and customer service professional with 15+ years of experience and a demonstrated record of accomplishment in Leadership and Team Building. Proficient in operational enhancements, quality improvements, and team leadership based on individual strategies. A cross-functional collaborator who is well-versed in developing successful teams and motivating employees to meet personal and team objectives in onsite and remote workplace environments.
Certification
- PHR - Professional in Human Resources - Testing for the Certification SPHR - HRCI - June 2024
- Business Fundamentals Micro-credential - Purdue University Global - Jan 2022
- Workplace Mental Health Ally Certification - SHRM / Psych Hub - December 2023
- WGU Certificate: Strategic Thinking and Innovation - May 2024
Overview
15
15
years of professional experience
4
4
Certificate
Work History
Human Resources Generalist
ECDHD / GNCHC
09.2022 - 04.2024
- Maintained records of payroll forms, leave notifications, employee files, benefits information, and workers' compensation files; Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across the organization; Conducted background checks, reference checks, and employment verification; Conducted benefits administration for all benefit-eligible employees; Supported onboarding of new employees by hosting orientation sessions.
Supervisor of Operations
Triumphpay
10.2020 - 10.2021
- Devised processes to boost long-term business success and increase CRM levels; Hired, managed, developed, and trained staff; established and monitored goals; conducted performance reviews and administered salaries for staff; Built highly efficient administrative team through ongoing coaching and professional development opportunities; Set aggressive targets for employees to drive company success and strengthen motivation in a Remote working environment.
Human Resources Generalist
Triumph Business Capital
04.2019 - 10.2020
- Engaged in data collection, identifying organizational needs and development solutions; advised leadership, consultants, and other personnel on driving HR policies and business strategy implementation; set travel and expense approvals for all staff; built comprehensive employee recruiting strategy; delivered strategic workforce planning, benefits administration, labor relations, succession planning, and reporting systems.
Marketing Assistant / Account Verification
Triumph Business Capital
10.2017 - 04.2019
- Assist Account Managers with funding; document review and clear out dispute codes; train new employees, i.e., Account Managers; handle clients, brokers, and accounting calls and emails to resolve account issues; review and respond to comments/Messages on Facebook; utilize Freshdesk and Maintain CRM.
Operation Team Leader
LanguageLine Solutions
08.2016 - 10.2017
- Real-time management of employee adherence in the WFM system; real-time business adjustments based on business needs; training, mentoring, and motivating employees to maximize team productivity; aligning operational boundaries between processes and production demands.
Project Manager
NCA
01.2016 - 03.2016
- Worked with the Columbus Economic Development board to build a new 100-seat call center; achieved project deadlines by coordinating with contractors to manage performance; developed policies for the Handbook and Daily operations.
Call Center Manager
Apogee Retail, LLC
07.2012 - 01.2016
- Coached and developed the operations of increased donations; Workforce planning and long-term decision making for staffing of the center of 250-350 employees; Handle all HR functions for employees such as benefits adherence to rules, regulations, and laws; Provided training for new HR rules and regulations and other necessary items; Assistant Site Director duties per business needs; Monitor metrics for performance and production.
Human Resource Manager
Apogee Retail, LLC
10.2009 - 07.2012
- Led Employee Recruitment and Retention efforts; Implement Company Policy Development and Adherence; Onboarding of all new team members; Provided Benefits Administration; Managed all HR functions and staff; Processed employee claims involving performance issues and harassment.
Customer Service Relations Supervisor
Apogee Retail, LLC
02.2009 - 10.2009
- I handled all escalated donor complaints, created the customer service department to handle all donor relations, monitored metrics, and developed actionable insights to improve efficiency and performance.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT12.2024
Associate of Science - Business Management
Central Community College
Columbus, NE05.2004
Skills
- Multi-unit Operations Management
- Team Building/Leadership
- Workforce Management; Forecasting
- Policy and Program Development
- Performance Management and Optimization
- Policy Implementation
- Employee Engagement
- Benefits Administrator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
We can easily forgive a child who is afraid of the dark. The real tragedy of life is when men are afraid of the light.
Plato
Timeline
Human Resources Generalist
ECDHD / GNCHC
09.2022 - 04.2024
Supervisor of Operations
Triumphpay
10.2020 - 10.2021
Human Resources Generalist
Triumph Business Capital
04.2019 - 10.2020
Marketing Assistant / Account Verification
Triumph Business Capital
10.2017 - 04.2019
Operation Team Leader
LanguageLine Solutions
08.2016 - 10.2017
Project Manager
NCA
01.2016 - 03.2016
Call Center Manager
Apogee Retail, LLC
07.2012 - 01.2016
Human Resource Manager
Apogee Retail, LLC
10.2009 - 07.2012
Customer Service Relations Supervisor
Apogee Retail, LLC
02.2009 - 10.2009
Bachelor of Science - Human Resources Management
Western Governors University
Associate of Science - Business Management
Central Community College