Amber Witherington Rodriguez
Orlando,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Paul Witherington Pest Services, INC. Skilled in Project Management and Verbal Communication, adept at resolving conflicts and driving sales growth. Successfully expanded customer base and increased service quality, leveraging Team Leadership and CRM expertise. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
26
26
years of professional experience
Work History
Manager
Paul Witherington Pest Services, INC.
06.2005 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Called customers to sell and set up appointment
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Inspected and treated for the customers
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Sales Associate
RadioShack
03.2002 - 06.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Representative
Marriott Vacation Club
09.1998 - 03.2002
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Associate of Science - Massage Therapy
Florida College of Natural Health
Maitland, FL04.2008
Associate of Arts - Business Administration
Valencia College
Orlando, FL05.2005
High School Diploma -
William R Boone High School
Orlando, FL05.1999
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Project Management
- Customer Relationship Management (CRM)
Timeline
Manager
Paul Witherington Pest Services, INC.
06.2005 - Current
Sales Associate
RadioShack
03.2002 - 06.2005
Sales Representative
Marriott Vacation Club
09.1998 - 03.2002
Associate of Science - Massage Therapy
Florida College of Natural Health
Associate of Arts - Business Administration
Valencia College
High School Diploma -
William R Boone High School