Amber Wright
Gaylord
Summary
Compassionate worker well versed in performing clerical tasks for our patients to get high quality care. Ability to think on my feet and prioritize tasks.Positive and upbeat team player with good communication and time management abilities. Have for over 5 years been able to pay attention to detail. Trained many new employees.
Overview
2
2
years of post-secondary education
18
18
years of professional experience
Work History
Patient Access Specialist
Munson Healthcare Otsego Memorial Hospital
Gaylord
11.2020 - Current
- Facilitate patient registration for timely access to emergency services.
- Verified and updated insurance information in the system.
- Coordinated communication between patients and hospital staff.
- Maintained up-to-date knowledge of various insurance plans, including Blue Cross, Medicare, and smaller groups, to assist patients effectively.
- Direct work with our clinical staff even after registration. Whether that is admits, copays or follow up questions.
- Utilized telephone daily to communicate with patients, guardians, and other hospitals to request medical records.
- Maintained accurate patient records using electronic health record systems.
- Trained new staff on patient access protocols and hospital procedures.
- Resolved patient inquiries regarding billing and insurance coverage efficiently.
- Collaborated with clinical teams to streamline patient intake processes effectively.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Participated in ongoing training sessions related to new technologies or software updates impacting the registration process.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Shared insights and strategies in team meetings to enhance patient access services and improve overall workflow.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
Fillin Mary Free Bed Rehab Receptionist
Munson Healthcare Otsego Memorial Hospital
Gaylord
03.2023 - 05.2023
- Greeted patients and visitors, ensuring a welcoming environment at the healthcare facility.
- Managed incoming calls, directing inquiries to appropriate departments promptly.
- Scheduled appointments for patients, coordinating with medical staff efficiently.
- Assisted with billing inquiries, providing support for insurance verification processes.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Input authorization requests for insurance for the rehab services.
- Filled in at local office while their full time staff out on FMLA.
- Worked my fulltime ER position and part time here .
Homemaker
Homemaker
Gaylord
01.2009 - 11.2020
- 12 years as a stay at home mom due to chosen by our family needs .
- Returned to workforce in 2020 during Covid while navigating personal challenges.
- Balanced full-time job responsibilities with ongoing household management.
- Managed daily household operations and routines efficiently.
- Organized family schedules and appointments effectively.
- Prepared nutritious meals catering to dietary needs.
- Educated children on essential life skills through hands-on activities.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Education
Associate of Arts - General Studies
North Central Michigan College
Petoskey, MI 01.2008 - 06.2010
Skills
- Patient registration and demographics
- Insurance verification
- HIPAA compliance
- Electronic health records
- Customer service
- Attention to detail
- Time optimization
- Task prioritization
- Multitasking
- Team collaboration
- Patient interaction
- Training new staff
References
References available upon request.
Timeline
Fillin Mary Free Bed Rehab Receptionist
Munson Healthcare Otsego Memorial Hospital
03.2023 - 05.2023
Patient Access Specialist
Munson Healthcare Otsego Memorial Hospital
11.2020 - Current
Homemaker
Homemaker
01.2009 - 11.2020
Associate of Arts - General Studies
North Central Michigan College
01.2008 - 06.2010