Takoria Morton

• Received inbound and outbound phone calls.
• Received and stored patients' valuables and other belongings, as requested.
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
• Verified demographics and insurance information to register patients in computer system.
• Scheduled appointments, and/or send messages to communicate with providers.

• Greeted patients and visitors in a courteous and professional manner.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Responded to patient inquiries regarding billing or financial matters.
• Collected co-pays and other payments from patients at time of service.
• Applied HIPAA privacy and security regulations while handling patient information.

During my externship, I excelled in taking vitals, observing patient interactions, and navigating various medical systems.

Proficient in handling vital signs, adept in patient communication, and experienced with diverse medical platforms, I bring a hands-on approach and a wealth of knowledge to the healthcare field.

• Built strong and trusting rapport with clients and loved ones.
• Assisted clients with daily living activities such as bathing, dressing, and grooming.
• Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Accompanied clients to social events such as movies or plays.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.