Amber Ximenez
Corpus Christi,TX
Summary
Dynamic Mental Health Technician with expertise in crisis intervention and de-escalation techniques at Christus Spohn Shoreline. Proven ability to enhance patient comfort and safety through effective behavior observation and compassionate care. Recognized for fostering supportive environments that promote well-being and positive outcomes in high-stress situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Christus Spohn Shoreline
03.2025 - Current
- Performed scheduled patient safety checks and documented results to establish patients well-being.
- Helped patients with meals, activities of daily living and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified nurses of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Customer Service Representative
Alorica
10.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Patient Care Technician
Corpus Christi Medical Center Bay Area
01.2024 - 11.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Supervisor
Family Entertainment Group
01.2021 - 01.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Acellus Academy - Homeschool
05.2023
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Crisis intervention
- Clinical documentation
- Patient Comfort
Certification
BLS - American Red Cross (2024)
CPI - Nonviolent Crisis Intervention (2024)
Timeline
Mental Health Technician
Christus Spohn Shoreline
03.2025 - Current
Customer Service Representative
Alorica
10.2024 - 04.2025
Patient Care Technician
Corpus Christi Medical Center Bay Area
01.2024 - 11.2024
Supervisor
Family Entertainment Group
01.2021 - 01.2024
Acellus Academy - Homeschool
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