AMBER YARBROUGH
PHOENIX,AZ
Summary
Detail-oriented and highly organized professional with extensive experience in management, employee training, recruitment, and policy implementation. Proven ability to oversee staff, ensure compliance with company policies, and improve operational efficiency.
Diligent Manager/Supervisor Desired Position with solid background in managing environmental services teams. Successfully led initiatives to improve sanitation standards and ensure compliance with health regulations. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
EVS Supervisor
Banner Baywood Medical Center
Mesa, AZ
03.2025 - Current
- Supervised daily operations of environmental services to ensure compliance with health and safety standards.
- Developed training programs for staff, enhancing efficiency and service quality.
- Implemented waste management protocols, reducing environmental impact within facility.
- Conducted regular inspections to maintain cleanliness and sanitation across departments.
- Collaborated with medical staff to address specific cleaning needs and improve patient experience.
- Managed scheduling and workflow for team members, optimizing resource allocation and productivity.
- Evaluated performance metrics to identify areas for process improvement and staff development.
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
- Ensured prompt resolution of any internal conflicts within the team leading to better overall morale among staff members.
- Enhanced employee safety through regular training sessions on hazardous material handling and disposal procedures.
- Conducted regular performance reviews with staff members, providing constructive feedback to help them grow professionally and achieve their goals.
- Organized team meetings to discuss goals, progress updates, challenges faced during projects or tasks assigned.
Supervisor
Compass/Eurest (Delta Sky Lounge)
Phoenix, AZ
06.2023 - 03.2025
- Oversee employee schedules, training, and performance management, ensuring adherence to company policies and safety standards.
- Handle inventory control, cost management, and customer service functions, improving operational efficiency.
- Support HR activities such as staff recruitment, onboarding, and disciplinary actions, ensuring proper documentation and compliance with procedures.
- Assist in employee development by providing training on company policies and operational tasks.
- Lead and coordinate team operations, ensuring efficient service delivery and compliance with company standards. Implement strategic improvements to boost productivity.
- Foster a positive work environment, mentoring staff and promoting teamwork. Resolve conflicts and address customer concerns to maintain high satisfaction levels.
Night Manager
Eurest/Compass Group (Intel)
Chandler, AZ
10.2017 - 04.2023
- Managed daily operations, including scheduling, cash handling, inventory management, and employee supervision across multiple accounts.
- Played an integral role in recruiting, hiring, and onboarding new employees, ensuring compliance with company policies.
- Assisted in the development of safety protocols and trained employees on workplace safety, significantly reducing incidents.
- Conducted employee evaluations and handled terminations when necessary, ensuring proper documentation and adherence to HR standards.
- Led night operations, optimizing staff schedules and inventory management. Improved customer satisfaction scores and reduced operational costs.
- Fostered team cohesion among night staff, implementing cross-training initiatives. Enhanced communication between shifts, ensuring seamless operations.
- Introduced new safety protocols for night operations, reducing incidents. Developed creative solutions for late-night customer engagement and retention.
Driver/Warehouse Associate
RPM Logistics LLC
Phoenix, AZ
09.2019 - 10.2020
- Delivered packages and managed warehouse operations, ensuring timely and accurate distribution of goods.
- Supported warehouse team by improving organizational processes and assisting with inventory control.
- Collaborated with the management team to streamline operations, contributing to increased overall efficiency.
- Efficiently managed package deliveries and warehouse operations, optimizing routes to enhance productivity and customer satisfaction.
Certified Nursing Assistant
Regency Care of Central Oregon
Bend, OR
03.2015 - 09.2017
- Provided high-quality care for elderly and disabled patients, ensuring their daily needs were met.
- Maintained accurate records and communicated effectively with medical teams to ensure proper patient care.
- Worked with HR teams to onboard and train new nursing assistants, ensuring consistency in caregiving practices.
- Provided compassionate care to residents, ensuring comfort and dignity. Collaborated with nurses to implement personalized care plans, enhancing quality of life.
CNA - Certified Nursing Assistant
Kindred Healthcare
Vancouver, WA
10.2003 - 03.2015
- Provided high-quality care for elderly and disabled patients, ensuring their daily needs were met.
- Maintained accurate records and communicated effectively with medical teams to ensure proper patient care.
- Worked with HR teams to onboard and train new nursing assistants, ensuring consistency in caregiving practices.
- Provided compassionate care to patients, ensuring comfort and dignity. Collaborated with nurses to implement care plans and monitor vital signs.
Education
Associate in Nursing -
Certified Nursing Assistant
Vancouver, WA06-2002
Skills
- HR Processes: Recruitment, Onboarding, Employee Relations, Payroll & Scheduling, Policy Compliance & Safety Standards, Leadership & Team Training, Conflict Resolution & Employee Discipline, Inventory Management & Cost Control, Microsoft Office (Word, Excel), Customer Service Excellence, Cash Handling & Financial Reporting
- Waste management
- Health and safety
- Hazardous materials handling
- Environmental monitoring
- Environmental compliance
- Waste disposal
- Pest control
- Custodial services skills
- Chemical handling
- Hazardous waste management
Certification
- CPR Certified
- Food Handler Certification
- Certified Nursing Assistant (CNA)
- Driver’s License
LANGUAGES
English (Native)
COURSES
- Associate in Nursing
- Certified Nursing Assistant
Timeline
EVS Supervisor
Banner Baywood Medical Center
03.2025 - Current
Supervisor
Compass/Eurest (Delta Sky Lounge)
06.2023 - 03.2025
Driver/Warehouse Associate
RPM Logistics LLC
09.2019 - 10.2020
Night Manager
Eurest/Compass Group (Intel)
10.2017 - 04.2023
Certified Nursing Assistant
Regency Care of Central Oregon
03.2015 - 09.2017
CNA - Certified Nursing Assistant
Kindred Healthcare
10.2003 - 03.2015
Associate in Nursing -
Certified Nursing Assistant