Amber Yeakel
Mahomet,IL
Summary
Dynamic leader with proven expertise in customer complaint resolution and staff training, honed at Jimmy John's and other roles. Excelled in enhancing customer service ratings through meticulous attention to detail and effective task delegation. Skilled in fostering team collaboration and upholding hygiene standards, significantly improving operational efficiency and workplace environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Shift Manager
Jimmy John's
01.2021 - Current
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw closing of restaurant.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Cross-trained crew members on different duties to increase coverage.
- Monitored employee food handling, safety and uniform requirements.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Oversaw food preparation and monitored safety protocols.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Live-Out Nanny
Private Family Home
05.2017 - 08.2021
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared meals and snacks for children based on dietary guidelines.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Organized activities that enhanced children's physical, emotional and social well-being.
Sandwich Artist
SUBWAY®Restaurants
09.2018 - 03.2019
- Greeted guests, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and presented food in compliance with health and safety guidelines.
- Kept workplace clean and organized in line with restaurant policies.
- Accurately operated cash register to process customer payments.¸
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Associate of Applied Science - Dental Hygiene
Parkland College
Champaign, IL05-2025
Skills
- Customer complaint resolution
- Task delegation
- Attention to detail
- Time management abilities
- Hygiene standards
- Team collaboration
- Staff training
Certification
- CPR Certification
- BLS Certification
- Local Anesthesia Certification
- Nitrous Oxide Certification
Timeline
Restaurant Shift Manager
Jimmy John's
01.2021 - Current
Sandwich Artist
SUBWAY®Restaurants
09.2018 - 03.2019
Live-Out Nanny
Private Family Home
05.2017 - 08.2021
- CPR Certification
- BLS Certification
- Local Anesthesia Certification
- Nitrous Oxide Certification
Associate of Applied Science - Dental Hygiene
Parkland College
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