Amber Young

Sandy Springs,GA

Summary

Dedicated and proactive professional with 9 years of experience in sales and team management, seeking to leverage expertise in safety, security, and customer care in a role focused on protecting store assets, ensuring customer safety, and preventing fraud. Committed to maintaining a secure environment while delivering exceptional service and support.

Overview

years of professional experience

Work History

Sales Manager

Best Buy

Dunwoody , GA

06.2018 - Current

Implemented and enforced security measures to protect store merchandise, including monitoring for potential theft and conducting regular security audits.
Collaborated with loss prevention teams to address and resolve security incidents, utilizing surveillance systems to identify and manage risks.
Provided exceptional customer care by ensuring a safe shopping environment, addressing customer concerns promptly, and managing emergency situations effectively.
Trained and supervised team members on security protocols and best practices for fraud prevention, enhancing overall store security.
Analyzed and responded to complex security issues, employing problem-solving skills to mitigate risks and ensure a secure environment.

SALES CONSULTANT

BEST BUY

Alpharetta, GA

07.2015 - 06.2018

Monitored sales floor and customer interactions to prevent fraudulent activities, such as return fraud and theft.
Assisted in implementing fraud prevention strategies by identifying suspicious behaviors and reporting them to management.
Provided top-notch customer service while maintaining a focus on security, ensuring a safe and positive shopping experience for all customers.
Maintained knowledge of security procedures and actively participated in store safety drills and training sessions.

Education

Associate of Science - Psychology

Andrew College

Cuthbert, GA

07-2012

Skills

Safety and Security: Expertise in safeguarding merchandise, preventing theft, and maintaining a secure environment for customers and staff
Fraud Prevention: Experience in identifying and addressing potential fraud risks, implementing preventive measures, and handling suspicious activities
Customer Care: Proven ability to ensure customer safety and satisfaction through attentive service, problem resolution, and crisis management

Surveillance and Monitoring: Skilled in utilizing security systems and monitoring tools to detect and respond to security incidents
Leadership & Training: Ability to train and motivate team members in security protocols and customer care best practices
Communication: Strong interpersonal skills with the ability to communicate clearly and effectively in both routine and emergency situations

Timeline