Summary
Overview
Work History
Education
Skills
Timeline
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Amber Zhang

Sugar Land

Summary

Friendly and welcoming, with an ability to create a positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Keeper's Japanese Restaurant and Bar
07.2023 - 05.2024
  • Handled high-pressure situations efficiently, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for new customers.

Boba Barista

Kokee Tea
05.2022 - 11.2022
  • Collaborated with team members to improve workflow during peak hours for better customer service.
  • Maintained a clean and organized work environment, adhering to strict health and safety standards.
  • Developed substantial knowledge of menu items, enabling prompt and accurate order taking.
  • Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
  • Provided personalized recommendations based on customer preferences or allergies.

Education

Elkins High School
Missouri City, TX

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Quick learner
  • Memory retention
  • Server support

Timeline

Restaurant Hostess

Keeper's Japanese Restaurant and Bar
07.2023 - 05.2024

Boba Barista

Kokee Tea
05.2022 - 11.2022

Elkins High School

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