Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber D Epema

Riverton,WY

Summary

To join a team of people oriented, professionals who take pride in their ability to create a friendly atomsphere and enjoy seeing happy customers. Ability Summary Team Building Able to work on under constant pressure Customer Service oriented Organizational leadership Able to lead a diverse team Dedicated Salon Manager bringing 25 years of progressive experience in industry. Expertise in business development and marketing. Collaborative team player excels in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Store Manager

Sport Clips
Casper , WY
07.2017 - 06.2018
  • 4030 Plaza Dr # 2, Casper, Plan, direct, and coordinate operations
  • Managed daily operations
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Worked to continuously increase salon business through effective sales, service and operations policies.

Manager/stylist

Great Clips
Casper, WY
04.2014 - 07.2017
  • Plan, direct, and coordinate operations
  • Schedule staff hours and rotations
  • Conducted staff meeting highlighting sales, hair care techniques, and customer service
  • Coached and mentored newer stylists to become more profienct
  • Formulated store policies
  • Managed daily operations
  • Provided haircutting, hairstyling, and a range of other beauty services
  • Inspected and analyzed scalp, skin, and hair to recommend treatment
  • Provided hairstyle options to clients
  • Wash and condition hair
  • Style, cut and dry customer's hair
  • Receive payments from clients
  • Clean and disinfect all tools and work areas
  • Managed administrative aspects of sales by recording inventory, accepting customer payments and inputting daily sales logs.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
  • Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
  • Created detailed descriptions of salon and spa packages, discounts, and facility features to inform customers of offerings.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Consistently received positive feedback from guests on performance reviews.

Salon Manager

Regis Corporation (Smartstyle)
Casper , WY
06.2018 - 07.2020
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Cut and styled permed, and colored hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Consistently received positive feedback from guests on performance reviews.
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
  • Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
  • Promoted business through marketing initiatives and use of social media.
  • Devised processes to boost long-term business success and increase profit levels.
  • Networked at various industry events to promote business.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.

Education

Certificate Or License - Business Management

Central Wyoming College
Riverton, Wy
06.1999

Skills

Motivational Leadership

Operational Efficiency

  • Employee Recruiting
  • Providing Feedback
  • Employee Retention
  • POS Inventory System Operation
  • Customer Loyalty
  • Employee Performance Reviews
  • Client Satisfaction's
  • Revenue Growth
  • POS Software
  • Profit Target Achievement

Timeline

Salon Manager

Regis Corporation (Smartstyle)
06.2018 - 07.2020

Store Manager

Sport Clips
07.2017 - 06.2018

Manager/stylist

Great Clips
04.2014 - 07.2017

Certificate Or License - Business Management

Central Wyoming College

Similar Profiles

CREATE PROFILE
Amber D Epema