Ambereana Deming
Camp Point,IL
Summary
Proven leader and customer service expert, demonstrated at Buffalo Wild Wings by enhancing team performance and customer satisfaction. Skilled in POS software and team collaboration, with a strong work ethic and integrity. Achieved significant improvements in service delivery and operational efficiency, showcasing professionalism and courtesy.
Overview
14
14
years of professional experience
Work History
Cashier
The Farm Stand
Camp Point, IL
08.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Shift Leader
Buffalo Wild Wings
Quincy, IL
08.2016 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Field Service Specialist
Addus Healthcare
Quincy, IL
05.2014 - 08.2016
- Supported continuous improvement efforts within the organization by identifying opportunities for streamlining operations or enhancing services offered to clients.
- Mentored junior technicians in best practices and procedures, contributing to the development of a skilled workforce capable of delivering excellent service consistently.
- Maintained detailed documentation of all service activities, allowing for accurate tracking of work performed and facilitating efficient billing processes.
- Collaborated with cross-functional teams to develop comprehensive solutions, improving overall service quality for customers.
Manager
Pizza Hut
Quincy, IL
09.2010 - 04.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Human Services & Psychology -
Quincy University
QuincySkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Professionalism and courtesy
Timeline
Cashier
The Farm Stand
08.2023 - 06.2024
Shift Leader
Buffalo Wild Wings
08.2016 - 03.2020
Field Service Specialist
Addus Healthcare
05.2014 - 08.2016
Manager
Pizza Hut
09.2010 - 04.2014
Human Services & Psychology -
Quincy University