I'm very social and I'm good with talking to people if they have a problem I'm hard working and willing to learn I'm also a quick learner
Amberlie Williams
G
Lone Oak,Texas
Summary
Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Organized Job Title with experience in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Server
Red Lobster Resteraunt
Greenville, Texas
03.2022 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Dog Bather
Rhinestone Collar
Greenville , Texas
06.2017 - 01.2020
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Trimmed nails using clippers and grinders.
- Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Cleaned tear stains from fur using safe chemical cleansers.
- Cleaned animals' eyes to prevent eye infections and keep pet vision clear.
- Applied tick and flea preventatives following manufacture guidelines for animal safety.
- Applied dip for mange and parasite control.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
- Cleaned cat and dog ears to prevent ear infections.
Education
High School Diploma -
Lone Oak High School
Lone Oak, TX 08.2016 - 12.2019
Skills
Guest seating arrangements
Food sales and promotion
Beverage preparation
Hospitality service expertise
Point of sale operation
Dining area maintenance
Food and beverage pairings
Order delivery practices
Stocking and replenishing
Order accuracy
High-volume dining
Guest relations management
Daily specials memorization
Bill computation
To-go order preparation
Menu memorization
Front-of-house display creation
Performance improvement
Banquet coordination
Table setting knowledge
Cash Handling
Food preparation and safety
Food station setup
Item promotion
Ordering procedures
Menu presentation
Food running
Food spoilage prevention
Interests
Timeline
Server
Red Lobster Resteraunt
03.2022 - Current
Dog Bather
Rhinestone Collar
06.2017 - 01.2020
High School Diploma -
Lone Oak High School
08.2016 - 12.2019