Amberly Castaneda
Houston
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
12
12
years of professional experience
2011
2011
years of post-secondary education
Work History
Cashier
Stampede Night Club
Houston
01.2025 - Current
- Processed customer transactions efficiently and accurately at a busy night club.
- Managed cash register operations during peak service hours.
- Provided exceptional customer service to enhance guest experiences.
- After they close my register I help clean the tables inside the club.
Customer Service Representative
Harris County Toll Road Authority
Houston
04.2025 - 02.2026
- Assisted customers with toll inquiries and account management.
- Processed payments and managed transactions efficiently.
- Resolved customer complaints through effective communication and problem-solving.
Babysitter
Ellis Iverson
Houston
09.2022 - 02.2025
- Supervised children during playtime and educational activities.
- Prepared meals and snacks for children throughout the day.
- Organized age-appropriate games and crafts to foster creativity.
Assistant Manager
Boost Mobile
Houston
08.2023 - 10.2024
- Managed daily operations and make sure the store had enough phones and accessories.
- Trained new employees on customer service standards and sales techniques.
- Assisted customers with device selection and account management inquiries.
Warehouse Order Puller
Booktrolls Management
Houston
10.2017 - 09.2022
- Pulled orders accurately using handheld scanners and pick lists.
- Maintained organized inventory, ensuring products are easily accessible.
- Operated pallet jacks to transport goods safely.
Customer Service Representative
Law Office of Perdue and Brandon
Houston
04.2016 - 08.2016
- Outbound calls to customers in regards there tax property.
- Processed payments and managed transactions efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Counter helper and Cashier
B&W Meat Company
Houston
06.2014 - 04.2016
- Assisted customers with product selection and answered inquiries.
- Maintained cleanliness and organization of the counter area.
- Processed customer orders efficiently and accurately.
- Stocked shelves with fresh meat and related products daily.
- Handled cash transactions and managed the register effectively.
- Ensured all products were labeled correctly and stored properly according to health regulations.
- Maintained cleanliness of work area throughout shift.
- Greeted customers and provided excellent customer service.
Education
Sam Houston High School
Houston, TXSkills
- Cash handling
- Point of sale operation
- Inventory management
- Customer account management
- Customer service
- Team training
- Problem solving
- Dependability and reliability
- Ordering and stocking
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
Harris County Toll Road Authority
04.2025 - 02.2026
Cashier
Stampede Night Club
01.2025 - Current
Assistant Manager
Boost Mobile
08.2023 - 10.2024
Babysitter
Ellis Iverson
09.2022 - 02.2025
Warehouse Order Puller
Booktrolls Management
10.2017 - 09.2022
Customer Service Representative
Law Office of Perdue and Brandon
04.2016 - 08.2016
Counter helper and Cashier
B&W Meat Company
06.2014 - 04.2016
Sam Houston High School