AMBERLY MONTOYA
Santa Fe
Summary
Detail-oriented professional that is known for implementing effective workflow processes and training programs that enhance team capabilities. Dedicated to driving customer satisfaction through strategic project oversight.
Overview
11
11
years of professional experience
Work History
Business Manager
Elite Plumbing
Santa Fe, NM
02.2020 - 01.2026
- Developed training programs for staff, fostering skill enhancement and operational knowledge.
- Coordinated scheduling for subcontractors and suppliers to optimize workflow efficiency.
- Implemented project management software for improved communication and tracking of timelines.
- Streamlined office operations by implementing efficient document management and filing systems.
- Communicated with clients daily via emails, telephone, texting and social media.
- Managed vendor relationships to ensure timely delivery of materials and services at competitive prices.
- Obtained and reviewed construction insurance information and delivered to contract administrators.
- Assisted in resolving disputes between subcontractors or other stakeholders using diplomacy skills that resulted in positive outcomes without jeopardizing project timelines.
- Served as a liaison between construction teams and clients, addressing concerns and ensuring satisfaction throughout the project lifecycle.
Automotive Parts Specialist- Delivery Driver
Oreilly Auto Pats
Santa Fe, NM
05.2015 - 07.2017
- Managed inventory control systems to optimize parts availability and reduce order fulfillment times..
- Collaborated with suppliers to streamline procurement processes and improve part sourcing timelines.
- Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained accurate records of deliveries and customer interactions using digital tracking systems.
- Trained new drivers on delivery processes, safety standards, and customer service best practices.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Education
High School Diploma -
Santa Fe High School
Santa Fe, NMSkills
- Financial management
- Project management
- Employee management
- Customer relations
- Documentation proficiency
Timeline
Business Manager
Elite Plumbing
02.2020 - 01.2026
Automotive Parts Specialist- Delivery Driver
Oreilly Auto Pats
05.2015 - 07.2017
High School Diploma -
Santa Fe High School