Amberly Reynolds
Deltona,FL
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
Work History
Store Manager
Walgreens
09.2013 - Current
- Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members.
- Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.
- Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.
- Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.
- Supervises receiving, stocking, pricing, returning, and transferring of merchandise.
- Ensures execution of District Manager operational feedback.
- Implements store organization through proper hiring and placement, scheduling of work assignments and delegation.
- Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
- Manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.
- Ensures staff has working knowledge of all computer and technology systems and software (e.g. registers, StoreNet, Intercom+, etc. Ensures response to all systems problems by contacting information technology support.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
Skills
- Employee Training
- Operations Management
- Risk Management
- Project Management
- Operational budgeting
- Team Development
- Store Merchandising
- Inventory Management
- Problem-Solving
- Culture development
- Strategic thinker
- Cash Management
- Friendly and Positive
Timeline
Store Manager
Walgreens
09.2013 - Current