Amberly Rumley
Port Huron,MI
Summary
Positive, upbeat team player brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
2026
2026
years of professional experience
Work History
Medical Receptionist
Physician Health Care Network
Marysville, Michigan
09.2023 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Handled incoming calls, addressing inquiries and directing to appropriate staff.
- Collected and verified patient insurance information accurately.
- Maintained organized patient records in electronic health systems.
- Assisted patients with check-in procedures and document submissions promptly.
- Processed billing information and managed payment collections diligently.
Hotel Supervisor
Holiday Inn Express Hotel
Port Huron, Michigan
12.2021 - 09.2023
- Supervised front desk operations and ensured smooth guest check-in processes.
- Assisted guests with inquiries and resolved complaints promptly and effectively.
- Trained new employees on hotel policies, procedures, and customer service techniques.
- Responded promptly to emergency situations or requests from guests or staff members.
Server
Freighters Eatery And Taproom
Port Huron, MI
06.2013 - 05.2021
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Resolved customer concerns with friendly and knowledgeable service.
Customs Brokerage Representative
BCB International
Port Huron, Michigan
- Processed customs documentation for international shipments efficiently.
- Resolved customs clearance issues by liaising with government agencies.
- Assisted in preparing import and export declarations accurately.
- Verified shipment information against packing lists prior to submitting paperwork for clearance.
Education
High School Diploma -
Marysville High School
Marysville, MI05.1991
Some College (No Degree) - General Studies
St. Clair County Community College
Port Huron, MISkills
- Conflict resolution and complaint management
- Service orientation
- Order accuracy and delivery
- Team collaboration
- Customer service and rapport building
- Attention to detail
- Problem solving
References
References available upon request.
Timeline
Medical Receptionist
Physician Health Care Network
09.2023 - Current
Hotel Supervisor
Holiday Inn Express Hotel
12.2021 - 09.2023
Server
Freighters Eatery And Taproom
06.2013 - 05.2021
High School Diploma -
Marysville High School
Some College (No Degree) - General Studies
St. Clair County Community College
Customs Brokerage Representative
BCB International
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