Amber Mantez
Orangeburg,SC
Summary
Organized, reliable, and detail-oriented professional with 5+ years of experience in office administration, bookkeeping, and customer-facing roles. Known for keeping operations running smoothly, supporting teams, and tackling multiple priorities with ease. Strong communicator and problem-solver, with a proven track record in leadership, recordkeeping, and delivering exceptional service. Skilled at bridging office efficiency with excellent client experiences across both administrative and retail environments.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
ED Patient Access Representative I
MUSC Health
Orangeburg, SC
01.2026 - Current
- Serve as the first point of contact for patients and families in a fast-paced emergency department environment, providing professional, compassionate, and efficient customer service.
- Complete patient registration, insurance and demographic verification while ensuring accuracy of medical records, personal information, and required documentation.
- Verify patient information, obtain signatures and required forms, and maintain compliance with HIPAA privacy and confidentiality standards.
- Utilize electronic health record (EHR) systems to accurately enter, update, and manage patient information while supporting smooth clinical operations.
- Communicate clearly with patients, healthcare providers, nurses, and administrative teams to resolve registration concerns and improve the overall patient experience.
- Assist patients with check-in processes, answer questions, provide directions, and create a welcoming environment during stressful healthcare situations.
- Manage multiple priorities in a high-volume setting while maintaining attention to detail, accuracy, and excellent customer service.
- Collaborate with clinical staff to ensure timely patient flow and efficient coordination of care.
- Demonstrate professionalism, empathy, and strong interpersonal skills when interacting with diverse patient populations.
Administrative Assistant
South Hill Chamber of Commerce
South Hill, VA
2025 - 2025
- Manage day-to-day office operations, including scheduling, correspondence, and document preparation for staff and members.
- Maintain accurate financial records using QuickBooks, including accounts payable/receivable, payroll, and general ledger entries.
- Reconcile bank statements monthly and generate financial reports (income statements, balance sheets, cash flow) to support strategic decision-making.
- Assist with budgeting, monitor expenses, and recommend process improvements for efficiency and accuracy.
- Coordinate and participate in community events, business expos, and workshops to promote the Chamber's mission and foster local partnerships.
- Prepare and maintain organized filing systems, ensuring timely retrieval of documents for staff, audits, and members.
- Draft communications, newsletters, and social media content to engage members and community stakeholders.
- Provide on-site support at Chamber events, including registration, vendor coordination, and attendee assistance.
Vaccination Administrative Assistant
My Pharmacy & Optical
Lexington, SC
2024 - 2024
- Managed patient vaccination schedules and records, ensuring accuracy and compliance with clinic protocols.
- Coordinated appointments to keep the clinic running smoothly and minimize wait times.
- Provided clear instructions and guidance to patients on vaccination procedures.
- Maintained organized filing and documentation systems for easy retrieval and record keeping.
- Verified insurance information and claims, helping reduce errors and delays.
- Assisted with preparation for vaccination events and supported staff during busy periods.
Administrative Assistant
Kimbrell's Furniture
Orangeburg, SC
2023 - 2024
- Organized and maintained office files, improving accessibility and efficiency for staff.
- Processed customer documents and assisted with leasing contracts to ensure accuracy and timely payments.
- Supported sales and marketing efforts, helping create materials and boost customer engagement.
- Provided day-to-day administrative support to the team, including scheduling, correspondence, and record keeping.
- Assisted with inventory tracking and office operations to keep workflows smooth and organized
- Managed daily office operations, ensuring smooth workflow and efficient communication.
Retail Operations Team Member
Hotspot
Orangeburg, SC
2023 - 2023
- Managed daily store operations, including cash handling, register reconciliation, and closing procedures.
- Led and trained new team members on company policies, safety protocols, and best practices.
- Maintained high customer satisfaction by resolving inquiries and concerns professionally and efficiently.
- Oversaw inventory levels, assisted with ordering, restocking, and merchandising to ensure product availability.
- Promoted loyalty programs and upsell opportunities, contributing to sales growth and customer retention.
- Conducted regular facility checks to ensure cleanliness, safety, and compliance with standards.
- Provided daily performance updates and suggested improvements to store leadership.
Retail Operations Team Member
Raceway
South Hill, VA
2022 - 2022
- Managed daily store operations, including cash handling, register reconciliation, and closing procedures.
- Led and trained new team members on company policies, safety protocols, and best practices.
- Maintained high customer satisfaction by resolving inquiries and concerns professionally and efficiently.
- Oversaw inventory levels, assisted with ordering, restocking, and merchandising to ensure product availability.
- Promoted loyalty programs and upsell opportunities, contributing to sales growth and customer retention.
- Conducted regular facility checks to ensure cleanliness, safety, and compliance with standards.
- Provided daily performance updates and suggested improvements to store leadership.
Front Office Administrator
Microtel Inn & Suites By Wyndham
South Hill, VA
2021 - 2022
- Managed guest check-ins, reservations, and payments with accuracy and efficiency.
- Conducted nightly audits of financial transactions, ensuring balanced accounts and proper recordkeeping.
- Responded promptly to guest inquiries and concerns, delivering professional and courteous service.
- Maintained organized documentation for daily operations, supporting smooth front desk and hotel management.
- Coordinated with housekeeping and other departments to ensure seamless guest experiences.
- Prepared reports on occupancy, revenue, and daily operations for management review.
- Handled phone inquiries, providing information on rates and availability.
Education
High School Diploma -
Park View High School
South Hill, VA05-2018
Certificate - Nurse Aide
Southside Virginia Community College
Alberta, VA05-2018
Skills
- Scheduling & Calendar Management Document Preparation & Filing Data Entry
- Microsoft Office Suite (Word, Excel, Outlook) QuickBooks Online
- Payroll Assistance Email & Phone Correspondence Recordkeeping & Reporting
- Appointment Coordination Event & Community Support
- Customer Relationship Management Conflict Resolution Professional Communication
- Team Collaboration & Leadership Multi-tasking & Prioritization
- HIPAA compliance
- Inventory Tracking & Organization Workflow Optimization Process Improvement
- Attention to Detail Compliance & Accuracy Time Management
- Patient registration
- Insurance authorizations
- Medical terminology
Accomplishments
- Trained new hires on systems and procedures, improving team consistency and performance.
- Represented organizations at community events, supporting outreach and engagement efforts.
- Supported smooth shift operations by stepping into leadership tasks when needed.
- Recognized for being reliable, dependable, and the “go-to” person during busy periods.
- Graduated high school and college course for Nurse Aide
- CPR certified
Skincare Education & Content Creation — Founder of Her Skinn
Developing skincare education resources focused on skin health, ingredient research, and helping women build effective skincare routines.
Certification
- Licensed Unarmed Security Officer - Sept. 27th 2025 - Sept. 27th 2027
Timeline
ED Patient Access Representative I
MUSC Health
01.2026 - Current
Administrative Assistant
South Hill Chamber of Commerce
2025 - 2025
Vaccination Administrative Assistant
My Pharmacy & Optical
2024 - 2024
Administrative Assistant
Kimbrell's Furniture
2023 - 2024
Retail Operations Team Member
Hotspot
2023 - 2023
Retail Operations Team Member
Raceway
2022 - 2022
Front Office Administrator
Microtel Inn & Suites By Wyndham
2021 - 2022
High School Diploma -
Park View High School
Certificate - Nurse Aide
Southside Virginia Community College