Amber Nicole Ellison
Richmond,VA
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
3
3
years of professional experience
Work History
Sales Associate
Michael Kors
04.2021 - 07.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and helped with product questions, selections, and purchases.
Part Time Sales Supervisor
Michael Kors
07.2021 - 08.2022
- Boosted sales by implementing effective training programs for new and existing employees.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Full Time Sales Supervisor
Michael Kors
08.2022 - Current
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decision making.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Maintained up-to-date knowledge of products and services offered to customers.
- Self-motivated, with a strong sense of personal responsibility.
Education
Currently Studying - Business Administration And Management
Old Dominion University
Norfolk, VASkills
- Shrinkage Control
- Goals and Performance
- Order Management
- Workflow Management
- Operations
- Inventory Control
- Scheduling
- Training Staff
- Team Leadership
- Sales Metrics Monitoring
- Display Maintenance
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Full Time Sales Supervisor
Michael Kors
08.2022 - Current
Part Time Sales Supervisor
Michael Kors
07.2021 - 08.2022
Sales Associate
Michael Kors
04.2021 - 07.2021
Currently Studying - Business Administration And Management
Old Dominion University
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