Ame Smith
Stanfield,NC
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Account Manager
Chicago Tube & Iron
Locust, North Carolina
09.2024 - Current
- Managed accounts and maintained strong customer relationships.
- Coordinated project timelines and ensured timely delivery of products.
- Assisted in resolving customer inquiries and complaints effectively.
- Collaborated with sales team to develop tailored solutions for clients.
- Monitored inventory levels and facilitated restocking as needed.
- Participated in contract negotiations to meet customer needs.
- Acted as main point of contact in matters relating to client concerns and needs.
- Resolved customer complaints in a timely manner.
- Generated leads through cold calling activities.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
Sales Supervisor
Chicago Tube & Iron
Locust, NC
06.2023 - 09.2024
- Supervised sales team to ensure effective customer engagement and service.
- Trained new staff on product knowledge and sales techniques.
- Managed inventory levels to maintain product availability for customers.
- Conducted regular team meetings to discuss sales strategies and updates.
- Analyzed customer feedback to improve service delivery and satisfaction.
- Assisted in resolving customer inquiries and issues effectively.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Oversaw hiring process for new personnel within the department.
- Coordinated with other departments to ensure smooth workflow.
Account Representative
Chicago Tube & Iron
Locust, North Carolina
05.2018 - 06.2023
- Managed customer accounts and maintained strong client relationships for service retention.
- Processed orders and coordinated shipping logistics with warehouse teams efficiently.
- Provided product information and support to customers, enhancing their purchasing experience.
- Collaborated with sales team to ensure accurate pricing and inventory availability.
- Resolved customer complaints in a timely manner.
- Responded quickly to customer inquiries via phone or email.
- Actively participated in weekly team meetings to discuss progress on projects.
- Processed orders promptly according to established procedures.
- Provided excellent customer service to ensure client satisfaction.
Office Manager
Chicago Tube & Iron
Locust, North Carolina
01.2018 - 05.2018
- Managed daily office operations for a leading steel and metal supplier.
- Implemented efficient filing systems and ensured document organization.
- Facilitated communication between departments to streamline workflow processes.
- Assisted in planning corporate events and employee engagement activities.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Coded and entered daily invoices with in-house accounting software.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Oversaw vendor relationships and maintained supply inventory for office needs.
Accounts Payable Specialist
ASSA ABLOY Inc.
Monroe, NC
01.2008 - 12.2014
- Process vendor invoices for timely payment approval.
- Reconcile accounts to ensure accuracy and compliance.
- Maintain vendor relationships through effective communication.
- Collaborate with cross-functional teams to streamline processes.
- Processed accounts payable transactions in a timely manner according to established policies and procedures.
- Prepared checks for mailing or electronic payment processing.
- Developed relationships with vendors and suppliers to ensure prompt payment of invoices.
- Answered inquiries from internal departments regarding accounts payable status.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Provided support to the accounting team as needed during busy periods or special projects.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Processed employee expense reimbursements according to company policy guidelines.
Education
Associate of Arts - Business
Central Piedmont Community College
Charlotte, NC 09.1996 - 05.1998
Skills
- Customer account management
- Customer relationship management
- Customer service
- Team leadership
- Effective communication
- Time management
- Adaptability
Timeline
Account Manager
Chicago Tube & Iron
09.2024 - Current
Sales Supervisor
Chicago Tube & Iron
06.2023 - 09.2024
Account Representative
Chicago Tube & Iron
05.2018 - 06.2023
Office Manager
Chicago Tube & Iron
01.2018 - 05.2018
Accounts Payable Specialist
ASSA ABLOY Inc.
01.2008 - 12.2014
Associate of Arts - Business
Central Piedmont Community College
09.1996 - 05.1998