Nesha Haniff
South Richmond Hill,NY
Summary
Hardworking employee seeking employment in the customer service field. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Demonstrates a strong work ethic and exceptional customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Sales Specialist
The Home Depot Inc
06.2011 - 02.2025
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built relationships with customers and community to promote long term business growth.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Sales Associate
Queens Carpet Mall
05.2009 - 04.2011
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Concierge
Motel 6 Hotel
10.2006 - 03.2009
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
Education
No Degree - Medical Assistant
Allen School Of Health Sciences
Jamaica, NY06-2010
High School Diploma -
John Adams High School
Queens, NY06-2006
Skills
- Relationship building
- Teamwork and collaboration
- Highly adaptable
- Client relations
- Problem-solving skills
- Strong work ethic
- Customer service and care
- Listening skills
- Effective problem solving
- Excellent multitasking
Timeline
Sales Specialist
The Home Depot Inc
06.2011 - 02.2025
Sales Associate
Queens Carpet Mall
05.2009 - 04.2011
Concierge
Motel 6 Hotel
10.2006 - 03.2009
No Degree - Medical Assistant
Allen School Of Health Sciences
High School Diploma -
John Adams High School
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