Ameja Johnson
Philadelphia,PA
Summary
Dynamic customer service professional with experience at Wawa, excelling in problem resolution and team collaboration. Proven ability to enhance customer satisfaction through effective communication and efficient cash handling. Skilled in POS system operation, consistently implementing process improvements to streamline workflows and elevate service quality during peak hours.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Wawa
Philadelphia, PA
04.2021 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Operated cash register, processed transactions accurately, and managed cash handling procedures.
- Maintained cleanliness and organization of store merchandise for optimal customer experience.
- Collaborated with team members to ensure timely service during peak hours.
Team Member
Wendys Fast Food
Philadelphia, PA
07.2020 - 04.2021
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Operated kitchen equipment efficiently while adhering to food safety guidelines.
- Collaborated with team members to ensure timely order preparation and accuracy.
- Trained new employees on operational procedures and menu items for consistency.
- Implemented process improvements that streamlined workflow during peak hours.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Education
B.S. in IT Network Security, Expected Dec 2026 - IT Network Security
Pennsylvania State University
University Park, PASkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complex Problem-solving
- Assertiveness
- POS system operation
Timeline
Customer Service Associate
Wawa
04.2021 - Current
Team Member
Wendys Fast Food
07.2020 - 04.2021
B.S. in IT Network Security, Expected Dec 2026 - IT Network Security
Pennsylvania State University