Amela Zilic
Chicago,IL
Overview
1
1
year of professional experience
Work History
Service Experience Representative
Nordstrom Rack
Chicago, IL
01.2025 - Current
- Resolved customer disputes by providing solutions that met their needs.
- Assisted customers in navigating the company website and locating desired information.
- Supported sales team members to drive growth and development.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed relationships with customers to ensure satisfaction with the product or service provided.
Logistics Processor
Nordstrom
Oakbrook Terrace, IL
01.2025 - 01.2025
- Performed quality assurance checks on orders prior to release for shipment.
- Processed outgoing orders ensuring accuracy and timeliness of shipments.
- Checked items into computer system, printed labels and directed to storage locations.
Service Experience Representative
Nordstrom Rack
Naperville, IL
05.2024 - 08.2024
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
BBA - International Business And Supply Chain Management
Loyola University Chicago
Chicago05-2027
Skills
- Complaint handling
- Call center experience
- Attention to detail
- Time management abilities
- Multitasking capacity
- Interpersonal skills
- Adaptability and flexibility
- Phone etiquette
Languages
English
Native/ Bilingual
Bosnian
Native/ Bilingual
German
Limited
Timeline
Service Experience Representative
Nordstrom Rack
01.2025 - Current
Logistics Processor
Nordstrom
01.2025 - 01.2025
Service Experience Representative
Nordstrom Rack
05.2024 - 08.2024
BBA - International Business And Supply Chain Management
Loyola University Chicago