Amelia Maas
Grawn,MI
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Northwest Education Services
Traverse City, MI
06.2025 - Current
- Coordinated scheduling and logistics for Administrators in the building and around the district.
- Managed communication between staff, students, and external partners to ensure efficient operations.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Assisted in budget tracking and resource allocation for multiple projects simultaneously.
Assistant Manager
Miller Apple, LP
Traverse City, Michigan
01.2020 - 10.2025
- Supported senior managers with day-to-day operational requirements.
- Adjusted to multiple demands and shifting priorities in fast-paced work environment.
- Worked closely with manager to develop strategies for improving sales and customer satisfaction.
- Supervised team of employees, providing guidance and support.
- Kept paperwork updated with internal standards
- Stepped into roles that were understaffed for the shift
Receptionist
Physical Medical Associates
Traverse City, MI
08.2024 - 06.2025
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled patient appointments, optimizing clinic calendar for maximum efficiency.
- Processed patient registration and insurance verification with attention to detail.
- Maintained organized filing system for patient records, enhancing accessibility and compliance.
- Trained new reception staff on office procedures and customer service standards.
Supervisor
Buds, LLC
Interlochen, Michigan
06.2018 - 05.2025
- Evaluated staff performance, communicating feedback, and setting personal goals.
- Delivered quality training for new team members.
- Executed daily opening and closing procedures to company standard.
- Monitored numerous employee activities and assigned tasks to cover demand.
- Fostered environment where employees felt comfortable voicing concerns or asking questions.
- Trained new employees on policies, procedures, and software systems.
Education
High School -
Traverse City West Senior High School
Traverse City, MI06-2018
Skills
- Staff Management
- Organizational Skills
- Data Analytics
- Effective Communication
- Teamwork and Collaboration
- Attention to Detail
- Adaptability and Flexibility
Timeline
Administrative Assistant
Northwest Education Services
06.2025 - Current
Receptionist
Physical Medical Associates
08.2024 - 06.2025
Assistant Manager
Miller Apple, LP
01.2020 - 10.2025
Supervisor
Buds, LLC
06.2018 - 05.2025
High School -
Traverse City West Senior High School