Amelia Mazza
Pataskala,OH
Summary
Detail-oriented Insurance Sales Agent. Excellent interpersonal communication and conflict resolution skills.
Overview
2027
2027
years of professional experience
Work History
Sales Associate
Dollar General
Etna
2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization, ensuring appealing merchandise displays.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Restocked shelves regularly to maintain optimal inventory levels and product availability.
- Engaged customers through effective communication, fostering a welcoming environment for shoppers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Insurance Agent
Coughlin Automotive Group
Pataskala, OH
2023 - 2024
- Assisted clients in selecting appropriate insurance policies based on individual needs
- Provided exceptional customer service, addressing inquiries and resolving issues promptly
- Processed policy applications and maintained accurate records using company software
- Conducted policy reviews to ensure compliance with industry regulations and standards
- Educated clients on coverage options and potential risks associated with selected plans
- Implemented strategies to improve client retention through personalized follow-up communications
- Built strong relationships with clients through consistent communication and excellent customer service.
Licensed Sales Professional
Donahey Financial Group, Allstate
New Albany, OH
09.2017 - 12.2021
- Customer service
- Writing new policies
- Closing out sales daily
- Making payments
- Answering all incoming calls
- Upsold products to policyholders and potential new clients.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
Customer Service Associate
Sherwin-Williams Paint Store
Mount Vernon, OH
09.2016 - 05.2017
- Customer Service
- Mixed paint
- Unloaded truck shipments
- Cleaned store
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Server
Alcoverestaurant
Mount Vernon, OH
01.2014 - 06.2016
- Customer service
- Delivery of food
- Taking payments
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
Education
Some College (No Degree) - English, Speech, Math
North Central
Mansfield, OHCertificate - Phlebotomy
Knox County Adult Education
Mount Vernon, OH06.2017
Skills
Applied detailed understanding of policy adjustments to optimize compliance and efficiency
Analyzed market trends to create effective insurance sales strategies that align with customer needs and preferences
Facilitated effective communication and relationship-building with clients to enhance account performance
Achieved increased customer engagement through the execution of targeted email campaigns Enhanced marketing outreach by refining audience segmentation and content personalization Drove improvements in campaign performance by implementing data-driven strategies
Timeline
Licensed Sales Professional
Donahey Financial Group, Allstate
09.2017 - 12.2021
Customer Service Associate
Sherwin-Williams Paint Store
09.2016 - 05.2017
Server
Alcoverestaurant
01.2014 - 06.2016
Some College (No Degree) - English, Speech, Math
North Central
Certificate - Phlebotomy
Knox County Adult Education
Sales Associate
Dollar General
2024 - Current
Insurance Agent
Coughlin Automotive Group
2023 - 2024