Ameliah Hankerson
Waynesboro,GA
Summary
Innovative and customer-focused professional with experience in service advocacy. Outstanding problem-solving, conflict resolution and leadership traits. Confident in building excellent rapport with customers and ensuring complete satisfaction with services and products. Adept at resolving internal and external issues productively. In addition, I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Service Advocate
Blue Cross Blue Shield of Florida
04.2022 - 10.2024
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Educated clients about health insurance coverage options, benefits and costs.
Sales Representative
Progressive Insurance
01.2020 - 04.2022
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Generated quotes and proposals for clients to match individual needs.
Sales Representative
EBay Inc
01.2017 - 01.2020
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met existing customers to review current services and expand sales opportunities.
Education
Associate of Science - Medical Assisting
Augusta Technical College
Augusta, GA05-2027
High School Diploma -
Burke County High School
Waynesboro, GA05-2017
Skills
- Innovative
- Complaint Handling
- Call handling
- Complex Problem-Solving
- Customer service background
- Data Entry
- Escalation management
- Technical Troubleshooting
- Quality Control
- Sales
- Customer Relationship Management
- Marketing
Timeline
Service Advocate
Blue Cross Blue Shield of Florida
04.2022 - 10.2024
Sales Representative
Progressive Insurance
01.2020 - 04.2022
Sales Representative
EBay Inc
01.2017 - 01.2020
Associate of Science - Medical Assisting
Augusta Technical College
High School Diploma -
Burke County High School