Ameria Williams
Chicago,IL
Summary
Proven Pharmacy Technician and Mail Carrier with a track record of enhancing workflow and customer service at Walmart and USPS. Expert in confidentiality practices and problem-solving, I excel in team collaboration and efficiently addressing customer inquiries. Achieved significant improvements in medication dispensing accuracy and mail delivery satisfaction.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Walmart
09.2022 - 12.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Mail Carrier
USPS
09.2023 - 08.2024
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
Education
High School Diploma -
Chicago Collegiate Charter School
10909 S Cottage Grove Ave06-2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Languages
English
Full Professional
Timeline
Mail Carrier
USPS
09.2023 - 08.2024
Pharmacy Technician
Walmart
09.2022 - 12.2024
High School Diploma -
Chicago Collegiate Charter School