Summary
Overview
Work History
Education
Skills
Timeline
Generic

America Cruz

Shelby,MI

Summary

I have some experience in the medical field, which includes 2 years of CPR/BLS. I have worked in an environment that required high levels of customer service, which allowed me to grow in handling different situations. These skills have given me a boost in my communication with employees and customers. I have taken a training program called OSHA, or the Occupational Safety and Health Administration, which has taught me the ins and outs of safety and work.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonald's
Hart, MI
02.2025 - Current
  • Received payment from customers and made change as needed.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
  • Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
  • Greeted customers, took orders, and provided product information.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.

Machine Operator

Burnette Foods
New Era, MI
08.2024 - 01.2025
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Record production information such as quantities produced and materials used on daily logs.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Unload finished products from machines onto conveyors or other transport systems.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Adjusted machine settings according to production requirements.

Bagger

Hansens Foods
Hart, MI
10.2023 - 06.2024
  • Offered assistance to elderly or disabled patrons who needed help carrying bags out of the store.
  • Provided excellent customer service by answering questions about products and services.
  • Maintained cleanliness of checkout area including floors, counters, and shelves.
  • Bagged groceries for customers quickly and accurately.
  • Inspected produce for freshness, quality, and quantity before bagging.
  • Retrieved grocery carts from parking lot and returned to appropriate areas.
  • Trained new employees regarding procedures and standards.
  • Illustrated solid work ethic and commitment through consistent attendance.

Education

High School Diploma -

Shelby High School
Shelby, MI
05-2024

Skills

  • Cash handling
  • Customer service
  • Team collaboration
  • Time management
  • Effective communication
  • Health code compliance
  • Fluent in Spanish
  • CPR/BLS
  • OSHA 10 Hour
  • Computer Literacy

Timeline

Crew Member

McDonald's
02.2025 - Current

Machine Operator

Burnette Foods
08.2024 - 01.2025

Bagger

Hansens Foods
10.2023 - 06.2024

High School Diploma -

Shelby High School

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