America Cuevas
Edinburg,TX
Summary
Supportive manager and skilled problem-solver with strengths in team building and motivation. Great at building customer relationships. Good at making independent decisions to help the company succeed. Focused on training and boosting employee morale to improve engagement and performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
JCPenney
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Key Holder
Herbax
05.2022 - 11.2022
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
Barista
Shape Up Edinburg
03.2021 - 08.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
High School Diploma -
Johnny G. Economedes
Edinburg, TX06-2020
Skills
- Customer Relations
- Product and service knowledge
- Money Handling
- Task Delegation
- Retail Operations
- Retail Operations Management
- Adaptable
- Relationship building and management
Certification
- First Aid Certification - American Red Cross.
- Classroom Management Certification - National Substitute Teachers Alliance (NSTA).
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Manager
JCPenney
10.2022 - Current
Key Holder
Herbax
05.2022 - 11.2022
Barista
Shape Up Edinburg
03.2021 - 08.2021
High School Diploma -
Johnny G. Economedes